QTC Management Operations Supervisor in Diamond Bar, California
PT/FTFull Time = 40 Hours
Oversees the operational aspects of ongoing projects and serves as liaison between project management and planning, project team. Oversees the status of operational issues, schedules, and prepares reports. Monitors and develops resolutions to meet productivity,
quality, and client-satisfaction goals and objectives.
Essential Duties and Responsibilities
Responsible for the specific team performance in order to achieve the operational goals of timeliness, quality, and customer service
Responsible for coordinating subordinate employee recruitment, performance assessment, work assignments, salary, and recognition/disciplinary actions
Manage processes and procedures to ensure timely and quality completion of work according to clients contractual obligations
Responsible for the daily operational workflow, to include communication with external and internal customers, resolution of claimant, provider, and client issues, and identify workflow concerns for specific cases and employees
Ensure the use of best practice workflows and operational excellence in activities are utilized
Direct the training of team members on workflow and contractual modifications expeditiously
Manage processes focused on effective customer service, ensure immediate escalation of issues, and participate in meetings to discuss the case management process
Analyze and report on a monthly and quarterly basis operational statistics
Perform other duties and responsibilities as assigned
Strong leadership skills with the ability to prioritize and delegate effectively
Demonstrated ability to work independently, take initiative and be self-motivated
Ability to effectively manage competing priorities with a sense of urgency
Sound knowledge and understanding of medical terminology and body systems
Strong communication skills, both verbal and written
Possess excellent organizational and follow up skills, with a strong attention to detail
Possess and demonstrate skills necessary to analyze information, problems, procedures and situations
Proficient in Windows operating systems and Microsoft Office suites
Strong working knowledge of electronic scheduling systems and Electronic Medical Records (EMR)
Strong working knowledge of case management programs
Education and/or Experience: (includes certificate & licenses)
Bachelor’s degree from an accredited college in a healthcare related field or equivalent experience/combined education
Minimum 6 years of supervisory or management experience preferably in a heath care setting
Project management and medical case management life cycle experience is preferred
Physical and Mental Requirements:
The physical and mental requirements and abilities described herein represent those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities
to perform the essential functions.
Specific mental requirements and abilities essential to the performance of this position include but are not intended to be all-inclusive: reading comprehension and writing capabilities, adaptability, analyzing, assessing, calculating, decision-making, good
judgment, social skills, ability to follow instructions, and self management.
Specific physical requirements and abilities essential to the performance of this position include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. While performing the duties of this job, the employee is regularly
required to stand; sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arm. The employee is occasionally required to walk and stop, kneel, crouch, crawl, or lift and/or move up to 20 pounds.
This job description supersedes all prior job descriptions and is intended to describe the general content and essential requirements for the position listed above. It is not to be construed as an exhaustive statement of requirements, duties and responsibilities.
Management reserves the right to add or change the duties of this position as required at any time.
QTC Management Inc. is a VEVRAA Federal contractor and an Equal Opportunity Employer. The company has an ongoing commitment to affirmative action and the creation of a workplace free of discrimination, harassment and retaliation. The company recruits, hires,
trains, and promotes individuals in all job titles without regard to race, color, creed, religion, ancestry, national origin, age, sex, sexual orientation, people with disabilities protected under law, and protected veteran status.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin. We are also an equal opportunity employer of individuals with disabilities and protected veterans.
Please view Equal Employment Opportunity Posters provided by OFCCPhere.