HCA, Hospital Corporation of America Scheduler / Operating Room / Part Time / Days in Derry, New Hampshire

Parkland Medical Center

Operating Room Scheduler / Secretary

Position Summary:

Provides patient information to appropriate customers

 Attends to all physicians’, guests’, and/or families’ needs as appropriate on their unit

 Provides centralized information and referral and contributes to good customer service

 Processes maintenance requests as needed

 Sorts and distributes mail to appropriate personnel daily

 Picks up payroll checks for distribution

 Compiles and distributes OR/PACU/Anesthesia daily call schedule

 Schedules surgical procedures with physician or physician’s office designee on a daily basis

 Monitors and audits schedule for the next day on a daily basis

 Enters into OR computer system appropriate charges on Billing Screen in OR module within 24 hours of date of service

 Collects and audits departmental documentation for preparation of patient charges. Provides same to auditing department

 Reports to Department Director or designee, any problems associated with scheduling, documentation, and/or changes

 Sorts, files, batches all charge documents with less than five (5) identified errors per month

 Enters patient data/charges, reviews and verifies batches for accuracy before posting

 Interprets and troubleshoots computer system error messages, as needed

 Assists other users to troubleshoot and document all system errors and notifies Director/HIS of any unresolved problems

 Updates preference lists and compiles statistical reports as requested

 Facilitates the scheduling of operative procedures by providing complete and accurate statistical information as requested and within the time frame requested

Position Requirements:

Provides support and assistance to the Director and contributes to the department by:

o Answering phones within three (3) rings, taking messages, contacting referral agencies/organizations, paging personnel, etc.

o Typing memos and other correspondence with 100% accuracy; preparing reports and other materials as directed; making phone calls and setting up appointments as requested; maintaining and filing all department documents; entering data into the computer system as directed

o Attending committee meetings, taking and transcribing minutes, copying and disseminating final forms within specified time frames

o Tracking, compiling, and generating department statistics as directed

o Greeting people entering the department, smiling and making eye contact, giving full attention to him/her, and directing him/her to the appropriate department/personnel

o Making recommendations to improve work flow and identifying and communicating problems with the Director/Clinical Coordinator

o Generating committee/meeting notices and providing appropriate distribution

o Distributes mail daily

o Reports to the Director/Clinical Coordinator for additional responsibilities when completed with all other assigned duties

o Develops and maintains system for all new, reviewed, and revised hospital wide policies and procedures

o Develops and updates data base

About Parkland Medical Center:

New Ideas New Opportunities. That’s what you’ll find at Parkland Medical Center. As an 86-bed acute care hospital located in Derry, New Hampshire. We have the perfect location between the excitement of Boston, one hour to the South, a half hour East to the ocean with beautiful beaches, and one hour to the mountains of New Hampshire to our North. Established in 1983, the hospital is a leading provider of high quality healthcare services. Twice Parkland has been the recipient of Solucient’s “Top 100 Hospital Benchmarks for Success” Award, a distinction given to hospitals demonstrating superior performance across quality, operational and financial indicators. In addition, Parkland has been the recipient of the Business of the Year Award by the Greater Derry Chamber of Commerce. Parkland’s success in providing top-notch services also allows employees gratifying career opportunities with competitive rates, comprehensive benefits package including tuition reimbursement, matching 401(K) and even an Employee Stock Purchase Plan. Employees are rewarded and challenged daily with a drive for success in providing innovative and compassionate care. We are committed to excellence and our employees can feel good about our service offerings, whether it be through our new comprehensive breast health center in partnership with Lahey Clinic,; our ability to offer one of the best Chest Pain Centers accredited from the Society of Chest Pain Centers (SCPC); our new wound care and hyperbaric program; being the first New Hampshire facility to offer new Molecular Breast Imaging (MBI); or being part of a brand new 14 bed Emotional & Behavioral Wellness Unit that opened in 2015, we are ready to care and serve. With new initiatives and expanded capabilities—there’s never been a better time to join our dedicated team.

Licensure/Certification/Registration: n/a

Experience - Less than one year.

Prefer: Experience in a hospital setting. Medical terminology.

Education:

Maintains education and development appropriate for position

 Masters new work routines, methods and techniques

 Reviews written policies and procedures to clarify uncertainty and issues

 Knowledgeable of current trends and practices, making suggestions for changes of policies, procedures and standards

 Demonstrate self-motivation in performing job duties

 Serves as resource person and assists in orientation of new personnel

 Completes on-going education to improve job performance

 Attends departments’ inservices and meetings on a regular basis

 Completes all orientation and annual requirements according to hospital policy

Job Knowledge/Productivity

Completes position responsibilities following establishes guidelines and protocols within the appropriate time frame.

 Completes work within appropriate time frame and when work is complete seeks additional tasks to be done.

 Demonstrates ability to set priorities

 Performs well in stress and emergency situations

 Ensures accuracy and completeness of work performed by following established procedures and demonstrating a through knowledge of work practices

 Is knowledgeable of personal protective equipment to protect from exposure to chemical, radiation and/or biohazard

 Follows through with assignments and informs supervisor if unable to complete task.

Communications/Interpersonal Skills

Demonstrates good skills in all forms of communication. Works well with others in a spirit of teamwork and cooperation.

 Accepts suggestions for improved performance

 Channels concern appropriately, deals with conflict appropriately and privately and demonstrates respect for others opinion, judgment, and capabilities.

 Maintains confidentiality of patient and employee information in verbal, written and electronic forms

 Fosters a sense of teamwork and collaboration within the department and hospital

 Provides constructive input, suggestions and support to foster process improvement and communicates problems, opportunities for improvement and other issues to supervisor or others as appropriate

 Demonstrates effective verbal and written communication

Hospital/Department Policies & Procedures

Adheres to established hospital and department guidelines and protocols. Supports hospital mission, vision and values

 Supports hospital mission statement, philosophy and goals

 Accepts and supports changes in the organization

 Adheres to hospital/department dress code

 Wears unobstructed name badge at all times while on duty

 Adheres and supports the hospital smoking policy

 Is competent and responsible in prevention of contamination & transfer of infection

 Is competent and responsible in following safety & security policies of hospital

 Uses all equipment in a safe and effective manner

 Is knowledgeable of the contents of the MSDS manual

 Absence/Tardy occurrences are within policy guidelines

 Adheres to meal and rest breaks according to department policy/schedule

 Records time worked according to hospital/department policy

 Supports and participates in the organizations continous quality improvement program

 Maintains a clean, organized work area

 Demonstrates an appreciation of cost factors in the routine performance of duties: maximizes cost efficiency

 Performs other duties as assigned

Title: Scheduler / Operating Room / Part Time / Days

Location: New Hampshire-Derry-Parkland Medical Center - Derry

Requisition ID: 00636-3965