National Jewish Health PBX Operator in Denver, Colorado

General SummaryTo operate telecommunications equipment in an efficient and professionalmanner. To consistently maintain effective and diplomatic communications withInstitution staff, patients and customers.Essential Responsibilities1. Operates the switchboard, which includes receiving, placing andtransferring local, domestic and international phone calls. Records andmaintains a record of caller, destination of calls on restricted extensionsas directed. Provides system or directory related information.2. Completes long distance, conference and international calls and logs asdirected.3. Responds rapidly and appropriately to Code-Blue calls, and all otheremergencies. Notifies proper staff regarding fire or disaster .4. Performs paging functions.5. Coordinates the delivery or dispatch of products to their properdestinations including registered mail and air express packages.6. Maintains records or logs related to calls or other required information.7. Performs clerical or data processing functions as requested.8. Assists staff, visitors and patients by providing directions to variousInstitution personnel, offices, rooms, departments and locations when atthe Main Lobby.9. Promotes and maintains open communication with all patients regardless ofage.10. Performs all other duties as assigned.General Responsibilities1. Performs, as directed, safety compliance and uses Personal ProtectiveEquipment (PPE), as needed.2. Participates in Quality Assessment (QA) and Quality Improvement(QI) programs, as directed.3. Ensures compliance with The Joint Commission and all other Federal,State and Regulatory Agencies.4. Responds promptly and sincerely to customer's needs, requests andconcerns via all communication forms using easily understood language andrefraining from using inappropriate language and non-verbal gestures.5. Maintains positive working relationships as a team player through problemsolving issues, speaking positively about others, listening attentivelyand observing the Patient Bill of Rights and Confidentiality.6. Increases customer service knowledge, skill and ability byparticipating in department and institution-wide specific programs.7. Incorporates National Jewish's identity (Science TransformingLife ) into daily functions. Speaks positively about the institution,provides customers with prompt service, maintains a clean and safe workingenvironment, dresses appropriately based upon National Jewish safetystandards, and departmental policies and wears an ID badge visibly.Knowledge and SkillsEffective and diplomatic oral and written communication skills. Experienceoperating PBX, computer andemergency telecommunications Equipment. Note: Incumbents in these positionsstaff a 16 hour/ 7-days-per-week operation, And may work a variety of day, evening or weekendshift schedulesincluding but not limited to: a regular 40 hours-per-week; regularpart-time (at least 20hours but less than 40 hours per week); and On-call with a guarantee of 20or morehours per week while working a diverse work schedule, which includes day,evening andweekend shifts.EducationHigh school diploma or equivalent preferred.Certification and LicensureNoneWork ExperienceA Minimum of six (6) months of recent and related telecommunicationsexperience required.- or - Any equivalent combination of Education and/or ExperienceWorking ConditionsPosition is an office environment. Frequent requirements may include:sitting for extended periods, entering and manipulating data on aworkstation computer and participating in team/executive meetings.Approximately 75% of daily responsibilities will be working both one-on-oneand in teams with other personnel and extended one-on-one contact in a quietenvironment where hearing and listening is paramount. Must possess theability to communicate by observation, verbal, written and listening;standing; walking; climbing stairs; stooping to remove/replacefiles; good hand-eye coordination; lifting, pulling, pushing, andupper body twisting whi