Geisinger Health System CBX OPERATOR in Danville, Pennsylvania

There’s a reason we believe that America is watching Geisinger. Geisinger is one of the nation’s largest health service organizations. We are dedicated to setting the standard for evidence-based care delivery and pursuing innovative new approaches to predictive precision medicine, such as our MyCode® genomic research initiative. Whether you prefer working in a busy urban center, a suburban area or a small-town setting, Geisinger has clinical and nonclinical positions open throughout our system. With 12 physician-led hospital campuses to staff throughout Pennsylvania and in southern New Jersey, we offer a wide range of positions, a competitive, pay-for-performance salary structure and healthcare benefits from day one, including those for vision, dental and domestic partners.* Perhaps just as important, from senior management on down, we encourage an atmosphere of collaboration, cooperation and collegiality.

Location: Geisinger Medical Center Hospital

Work Schedule: Evenings/Nights

Work Type: PART TIME

JOB SUMMARY:

A challenging position requiring the employee to possess computer, clerical and quick-thinking skills. Receive, screen and disperses incoming calls, place outgoing calls, responds to emergencies, alarms and traumas. Provide answering services. Make overhead announcements and coordinate with security dispatch.

Performs duties to provide accurate information and communication services, ensuring the highest level of patient care and satisfaction.

Reports directly to the Supervisor, Switchboard Operations.

MAJOR DUTIES AND RESPONSIBILITIES:

*1. Serves as the primary point of access to the health system for all inbound calls; screens callers to determine the appropriate person or department to be contacted.

*2. Places outgoing calls, as prescribed; records information for calls as appropriate; provides GHS directory assistance.

*3. Provides clerical answering services for departments throughout the system.

*4. Operates paging system to locate physicians and other hospital personnel

*5. Prepares morning wake-up list and provides a telephone awakening service for physicians, upon request.

*6. Processes all calls related to alarms and activates appropriate emergency responses.

*8. Dispatches hospital staff during Trauma Alert according to prescribed policies.

*9. Notifies all personnel of emergencies such as fires codes, bomb threats, hazmats, etc., according to policies.

*10. Provides information, as appropriate, including patient room numbers, directions to hospital areas, need for shuttle bus services, etc.

*11. Makes overhead announcements, as required, including meeting, visiting hours, security messages, etc.

*13. Maintains location log of various personnel, physicians, technicians, etc.

*14. Adapts to provide accurate information and communication services for a constantly changing environment.

*15. Responsible for maintaining the accuracy of information housed in the internal GHS on-line directory.

  1. Performs other duties as required or assigned in the event of an emergency or operational reasons for which the employee is qualified to perform.

*Denotes essential job duties.

COMPETENCIES AND SKILLS:

Demonstrates computer skills, data entry, clerical and intermediate to expert typing skills.

Demonstrates ability to maintain and communicate a positive customer service attitude.

Demonstrates good oral and written communication skills.

EDUCATION AND/OR EXPERIENCE:

High school diploma or equivalent required. Minimum 3-6 months’ experience answering phones in a medical, general office, or call center environment preferred.

Requires up to six months on the job to become familiar with all duties.

WORKING CONDITIONS/PHYSICAL DEMANDS:

Work is typically performed in an office environment.

The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.

About Geisinger

Geisinger Health System is an integrated health services organization widely recognized for its innovative use of the electronic health record and the development of innovative care delivery models such as ProvenHealth Navigator® and ProvenCare®. As one of the nation’s largest health service organizations, Geisinger serves more than 3 million residents throughout 45 counties in central, south-central and northeast Pennsylvania, and also in southern New Jersey with the addition of AtlantiCare, a National Malcolm Baldridge Award recipient. The physician-led system is comprised of approximately 30,000 employees, including nearly 1,600 employed physicians, 12 hospital campuses, two research centers and a 510,000-member health plan, all of which leverage an estimated $8.9 billion positive impact on the Pennsylvania economy. Geisinger has repeatedly garnered national accolades for integration, quality and service. In addition to fulfilling its patient care mission, Geisinger has a long-standing commitment to medical education, research and community service. For more information, visit www.geisinger.org , or follow the latest Geisinger news and more on Twitter at http://www.twitter.com/geisingerhealth and Facebook at http://www.facebook.com/geisingerhealth .

** Does not qualify for J-1 waiver. We are an Affirmative Action, Equal Opportunity Employer Women and Minorities are Encouraged to Apply. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status.

*Domestic partner benefits not applicable at Geisinger Holy Spirit.