Veterans Affairs, Veterans Health Administration Telephone Operator in Danville, Illinois

Job Overview

Job Overview
Summary

Vacancy Identification Number (VIN):1963001

OUR MISSION: To fulfill President Lincoln's promise – "To care for him who shall have borne the battle, and for his widow, and his orphan" – by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate care to Veterans?

As a VA professional, your opportunities are endless. With many openings in the multiple functions of VA, you will have a wide range of opportunities and leadership positions at your fingertips. Not only is it the largest, most technologically advanced integrated health care system in the Nation, but we also provide many other services to Veterans through the Benefits Administration and National Cemeteries. VA professionals feel good about their careers and their ability to balance work and home life. VA offers generous paid time off and a variety of predictable and flexible scheduling opportunities. For more information on the Department of Veterans Affairs, go to http://www.vacareers.va.gov/"

For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitionsdocument.

Duties

The Telephone Operator is under the direction of the Supervisory Medical Administration Specialist in the Health Benefits Section of Medical Administration Service. The Telephone Operator provides services seven days a week, in include weekends and holidays on rotating tours of duty. The major duties include but are not limited to:

  • receive and connect incoming and outgoing calls from commercial circuits and toll free 800 services

  • routes the calls to their proper destination and provides telephone and organizational information to callers

  • appropriately directs the difficult caller after determining the proper department or extension

  • monitors the emergency alarm systems for this medical center

  • maintains the confidentially of patient and employee information under the provisions of the Privacy Act of 1974 and other applicable laws and regulations.

Work Schedule: Monday - Friday, 8:00pm - 4:00pm, some weekends and rotating Holidays

Position Description Title/PD#: Telephone Operator/ #05527A

Travel Required
  • Not Required
Relocation Authorized
  • No

Job Requirements

Job Requirements
Key Requirements
  • You must be a U.S. citizen to apply for this job.
  • Subject to a background/suitability investigation.
  • Designated and/or random drug testing may be required.
  • Selective Service Registration is required for males born after 12/31/1959.
Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement.

General Experience: Applicants must have one year of general clerical, office or other work that indicates the ability to acquire particular knowledge and skills needed to perform the duties of the position. Examples of experience include but are not all inclusive; answering phone, transferring calls to proper destination, and communicating in clear logical manner -or- Posses two years of education above high school; -or- a combination of experience and education.

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

Physical Requirements:The work is mainly sedentary but may involve some standing, bending, and walking to consult directories and manuals. A high degree of manual dexterity for keyboard operation is required to enable the incumbent to route calls rapidly without disconnecting calls in progress.

Security Clearance

Other

Additional Information

Additional Information
What To Expect Next

After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. During our review, if your résumé and application package do not support your questionnaire answers, we will adjust your rating accordingly. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email (if provided); otherwise, applicants will receive a notification letter via the U.S. Postal Service. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.

You may check the status of your application at any time by logging into your USAJOBS account and clicking on “Application Status.” For a more detailed update of your status, click on “more information.” Information regarding applicant notification points can be found in the USAJobs Resource Center.

BENEFITS

Receiving Service Credit for Earning Annual (Vacation) Leave:Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.

VA offers a comprehensive benefits package. This link provides is an overview of the benefits currently offered: http://www.vacareers.va.gov/why-choose-va/benefits/index.asp.

Other Information

The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP)provide eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation and be found well-qualified for this vacancy. Candidates will be found well-qualified if they are assessed to substantively possess the major competencies listed in this announcement. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website.OPM's Career Transition Resources website.

Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.

Equal Employment Opportunity: Actions to fill this position will not be based on discriminatory factors such as sex, race, color, national origin, lawful political affiliation, marital status, physical handicap, age, gender identity, or expression, which are prohibited by law.

Reasonable Accommodations: Department of Veterans Affairs provides reasonable accommodation to applicants and employees with disabilities. If you need reasonable accommodations for any part of the applicant and hiring process, please notify Ms. Debbie Lewis, Selective Placement Coordinator at (217) 554-5969. Reasonable accommodation decisions are made on a case-by-case basis.

Telework:VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

Probationary Period:You may be required to complete a one year probationary period.

VA is committed to an ethical culture. All employees are expected not only to abide by all government ethics laws, but also to avoid any actions that raise even the appearance of impropriety.

This job opportunity announcement may be used to fill additional vacancies.

This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/470642000. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.

Salary Range: $29,356.00 to $38,158.00 / Per Year

Series & Grade: GS-0382-04/04

Supervisory Status: No

Who May Apply: Current Permanent VAIHCS Employees; Current Permanent Employees From Other VAs; Current Permanent Employees from Another Federal agency;Status Candidate; Merit Promotion; Reinstatement Eligibles; VEOA; 30% Disabled; Schedule A;VRA

Control Number: 470642000

Job Announcement Number: HI-17-JP-1963001-BU