Operations Manager-MDW in Crest Hill, Illinois

The Operations Manager has complete responsibility for inbound operations, outbound operations or a functional process responsibility within the fulfillment center on a specified shift or across multiple shifts.


• Lead and supervise a team of Area Managers (2-5 front-line supervisors depending on location) and 100-300 hourly associates in outbound or inbound operations within the Fulfillment Center.

• Responsible for the overall safety, quality and performance and customer experience of the shift.

• Carry out supervisory responsibilities in accordance with the organization’s policies and procedures.

• Accountability for meeting and exceeding operational goals.

• Strategic planning and forecasting; appraise performance; reward and discipline employees; resolve problems; and address staffing needs.

• Mentor, train and develop teammates for career progression and learning

• Ability to develop and share best practices across the shifts and network.

Additional Job Elements:

  • Lift and move totes up to 49 pounds each

  • Regular bending, lifting, stretching and reaching both below the waist and above the head

  • Walking in the FC and around area with great frequency; facilities are over a quarter mile in length;

  • Continual standing and/or walking an average of 5 miles daily

  • Ability to work in construction /distribution environments that may be noisy, unlit, unheated, not air-conditioned

  • Able to access all areas of building (ascending and descending ladders, stairs, gangways safely and without limitation)

    This position requires a candidate with the proven ability to drive process improvements and the ability to keep pace with our explosive growth while motivating others to meet the challenges of an extremely deadline-driven environment.

• A completed Bachelor’s Degree from an accredited university or 2+ years Amazon experience

• Direct management experience for a salaried employee population and its performance

• Experience with performance metrics, process improvement, and Lean techniques(how, when, who)

• Candidates must be flexible to work weekends and/or overnight shifts regularly

• Degree in Engineering, Operations or related field and MBA preferred

• Experience with a contingent workforce during peak seasons

• Ability to handle changing priorities and use good judgment in stressful situations

• 5+ years management experience in a manufacturing, production or distribution environment

• Interest in long-term career development through assignments in multiple FCs across the nation.

Previous Sort Center experience is preferred.

Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation

AMZR Req ID: 545337

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