Engility Tier 2 Network Operations (NETOPS) Service Desk Technician in Colorado Springs, Colorado

About Engility:

Engility delivers innovative solutions to critical challenges facing the nation and the world. As a premier provider of integrated services for the U.S. government, we support the Department of Defense, intelligence community, space communities, federal civilian agencies and international customers. Engility is dedicated to making lives better, safer and more secure.


Engility is seeking a Tier 2 Network Operations (NETOPS) Service Desk Tech focused on Tactical Communications in a Defense Support of Civil Authorities (DSCA) mission. Duties will include assisting the Network Lead in management of network infrastructure, implementing network security policies in line with Defense Information Systems Agency (DISA) guidelines, troubleshooting, configuring and repairing network solutions to meet customer needs. Additionally, the Network Technician will assist in identifying network faults and provide solutions to problems, provide network technical support to internal and external network systems, troubleshoot lower level network problems, and validate on a daily basis operation of network services.

The Tier 2 Network Operations (NETOPS) Service Desk Tech will report directly to the Network Lead and carry out daily operational tasks outlined by the technical chain of command. The Tier 2 Network Operations (NETOPS) Service Desk Tech is expected to be a fast learner, high motivated, and adaptable person as the majority of training related to the Service Desk will be on the job training (OTJ). Strong interpersonal skills, documentation and reporting abilities are also a must.

Primary Responsibilities:

  • Provide Service Desk support to remote user’s in the field including management of trouble tickets, Return Merchandise Authorizations (RMAs), manage spare parts in both central and decentralized locations, and provide reporting

  • Troubleshooting issue relating to VPN tunnels working with multiple enclaves

  • Configuration, troubleshoot & repair for vehicular-based and transit-cased systems (hardware)

  • Field service and training to US Military and Government Civilians within the United States borders (travel: 25 %)

  • Extensive interaction with DISA Teleport and STEP sites including DISN services (voice, video, data and transmission)

Required Qualifications:

  • Must possess a DoD Secret security clearance

  • Obtained or working towards Cisco Certified certifications (CCENT, CCNA)

  • 1 – 2 years acting in an intermediate network tech role

  • Strong interpersonal & communication skills

  • Excellent oral, written and presentation skills

  • Willingness to take ownership of highly challenging tasks and problems

  • Ability to defend ideas/point of views to clients, team members and government leaders

  • Aptitude to thrive in a team atmosphere, while defining issues/hypotheses, performing complex analysis, and assisting with preparation and recommendations of solution alternatives

  • A passion for innovative ideas, coupled with the ability to understand and assimilate different points of view

  • Ability to handle multiple tasks concurrently, meet deadlines and focus despite conflicting demands

  • Exhibits mature organization and time management skills.

  • Excellent documentation, communication, interpersonal and including presentation skills.

  • Accomplishes tasks with minimal supervision.

  • Ability to learn and adapt very quickly.

  • Demonstrated analytical problem solver with strong computer skills

  • Familiarity with both desktop and server environments

  • Basic understanding of virtual infrastructure environments

Desired Qualifications:

  • Obtained or working towards Cisco Certified certifications (CCNA-Security, CCNA Collaboration, CCNA - Wireless)

  • Understanding of deployable architecture implementations (e.g. topologies, working knowledge, and hands on experience)

  • Experience servicing and repairing network hardware

  • Experience with security requirements and operating guidelines of various network classifications from unclassified (NIPRNET) to classified (SIPRNET)

  • Experience with VPN tunnels and troubleshooting issue relating to VPN tunnels

  • Experience with dynamic routing protocols and troubleshooting issue relating to VPN tunnels

  • Experience with regard to implementation, operation, troubleshooting, management, support, and upgrade of network communications infrastructure; primarily Cisco based

  • Familiarity with Cisco Unified Communications Call Managers (CUCM) is a desired skillset

  • Experience troubleshooting real time protocol (RTP) traffic such as voice and video

  • Proficient with various network devices, to include: Virtual Servers, Cisco routers, switches, and firewalls

  • Strong background in Deployable Tactical Communications and Homeland Security Response

  • Experience troubleshooting network issues primarily over satellite communications (SATCOM) based data links

Requisition ID 2017-37202

of Openings 1

Job Location US-CO-Colorado Springs

Posted Date 7/13/2017

Category Information Technology

Minimum Clearance Secret