S4 Inc. Service And Operational Level Agreement Coordinator in Colorado Springs, Colorado
Job Title: Service & Operational Level Agreement Coordinator Work Location: Colorado Springs, CO Clearance: Current active Secret Education: Associate's Degree or equivalent Experience: 3-5 years of hands on experience Certification: ITIL v3 Foundation desired Travel: Occasional Salary: Commensurate with experience Job Listing Number: CO17031 CLC: ERP Business Analyst Specific Duties: * Support Service Level Management (SLM) to include developing andmaintaining Service Level Agreements (SLA), Operational Level Agreements(OLA) and Memorandums of Understanding (MOU) * Support SLA and OLA activities to include coordinating efforts withinternal and external Subject Matter Experts, facilitating meetings, andproviding status updates * Establish and maintain SLM procedures and controls ensuring thatperformance and level of IT services conform to established contractrequirements * Support Quality Assurance with deliverables, periodic reports, andbest practice activities * Manage, integrate, and calculate metrics for KPI and CSF measurements * Document the existing processes and changes to the processes * Additional duties as assigned Skills: * Proficient in using MS Word and Excel * ITIL v3 Foundation Certification is desired * Prefer experience with large scale enterprise DoD IT contracts * Ability to complete daily task & projects independently * Excellent communication skills both written and verbal * Flexibility to adjust to multiple demands, shifting priorities andrapid change * Ability to manage a high volume of details with excellent accuracy Qualifications: * Must have a current, active Secret clearance * Associate's Degree or 3-5 years of experience in SLM To apply to this position please go to www.s4inc.com and click on Careersto complete and an employment application and to upload your resume. S4 Inc. offers competitive salaries and a comprehensive benefits packagewith 401(k), and universal time off. We are an Equal OpportunityEmployerminorities/females/veterans/individuals withdisabilities/sexual orientation/gender identity. S4 participates in theE-Verify employment verification program. If you are looking for achallenging and rewarding position, then we invite you to submit your resumeincluding salary history/requirements. Candidate selected must be able toobtain and maintain the security clearance required by the contract at alltime If you are an individual with a disability or a disabled veteran, andneed a reasonable accommodation to apply to a position, please contactMichelle Sweeney, HR Manager, by phone at (781) 273-1600 or by email at .Employer's Job# 172991Please visit job URL for more information about this opening and to view EOEstatement.