DHL Global Forwarding Air Import Operations Agent in Cleveland, Ohio


Job Title :Air Import Operations Specialist

Job Location: Cleveland

DHL Global Forwarding manages the flow of goods and information across a customer's global supply chain utilizing air/ocean/ground transportation, customs brokerage services, and dedicated warehousing/distribution centers. We

are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit

our career site on the web at

Overall job purpose:

  • Processes, handles, distributes all required documents in the receiving area

  • Ensures customer requirements are met and takes corrective actions in case of deviations from customer requirements

  • Ensures documents are completed and updated in a timely and efficient manner and according to regulations and internal procedures

  • Acts as subject matter expert for AFR Operations questions

  • Interacts with Customer Service, Product, and Global Service Centers, if required

Main tasks & key responsibilities:

  • Trace, track shipments and send arrival notices.

  • Arranges delivery and manages the return of empty containers.

  • Ensures handling of required Import documents according to regulations and internal procedures

  • Follows-up shipment status in the Import area, identifies incidents and ensures resolution of incidents

  • Develops strong relationships with customers.

  • Creates, builds and maintains excellent relationships with key suppliers

  • Interacts with Customer Service, Product, and Global Service Centers, if required


  • Extensive knowledge of AFR import and/or export Operations

  • Good administrative skills

  • Results driven and attention to details

DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.