Health Care Logistics Sales Operation Supervisor in Circleville, Ohio


Job Title: Sales Operation Supervisor (in Training) Department: Sales Report To: Sales Operation Manager Location: Circleville Hours: 11:00am - 8:00 pm

Job Summary: The Sales Operation Supervisor shall be responsible for the day-to-day management of the sales and customer service process via one-on-one supervision of the sales department, which includes Account Managers and Customer Service Representatives. The nature of this position requires direct contact with customers and with company staff who support the ordering, delivery, billing and customer satisfaction process.

Essential Functions:

  • Manages a multi-disciplinary, multi-shift team of sales/customer service associates in Circleville

  • Hires, trains, coaches, supervises and develops teammates to achieve team/company objectives

  • Manages a sales and service team and is responsible for the overall direction, training, coordination, performance, and evaluation of this team

  • Develops and trains in consultative selling techniques

  • Embraces performance management

  • Drives efficiency through process and procedure changes

  • Provides metrics & feedback to individual/team/upper management

  • Ensures high-quality, positive, memorable customer service is provided to ALL customers

  • Assists other company departments with questions/problems associated with customer activities and issues

  • Executes special projects as assigned

Knowledge, Skills & Abilities:

  • Possesses a Bachelor’s degree in business, marketing or related field with five years of experience in sales and management or an equivalent combination of education and experience

  • Possesses consultative based sales, outside sales and management experience, and an exceptional ability to multi-task

  • Possesses advanced skills in reading for information, applied mathematics, locating information, listening, written and verbal communications

  • Ability to work effectively with company staff and customers

  • Ability to work independently and manage work tasks effectively

  • Knowledge of Windows, Microsoft Word and Excel, order processing and internet software

  • Organizational and prioritization skills are a must

Physical Demands:

  • In Office environment: Requires ability to sit for extended periods of time with frequent hand & finger dexterity. Continuous ability for near/far vision and hearing

  • On road/or trade shows: Frequent standing/walking with occasional need to kneel/squat/lift. Continuous ability for near/far vision and hearing

Requisition Number: 17-0027

Title: Sales Operation Supervisor

City: Circleville

State: OH

Post Date: 10/19/2017