Grubhub Operations Specialist in Chicago, Illinois

Welcome!

Hungry for a new venture?

Grubhub is the nation's leading online and mobile food ordering company, dedicated to connecting hungry diners with their favorite local restaurants. The people who work at Grubhub are our company's greatest asset; each person at Grubhub plays an integral part in building tools and technology that help restaurants succeed, and in cooking up fresh new ways to delight our diners.

The company’s online and mobile ordering platforms allow diners to order directly from more than 55,000 takeout restaurants in over 1,100 U.S. cities and London. The Grubhub portfolio of brands includes Grubhub, Seamless, AllMenus, and MenuPages.

We want you to enjoy where you work, who you work with and what you work on. At Grubhub, you can order your cake and eat it too!

The Operations Specialist’s primary function will be to ensure consistent execution of day-to-day operations of their respective site, focusing primarily on monitoring orders to ensure timely delivery. Using real time data, warning indicators and dispatching maps, the Operations Specialist identify potential delivery issues before they become problems by contacting drivers, re-assigning orders and making proactive calls on late deliveries. The Grubhub for Work Specialist will focus on large catering and group orders for our corporate clients. The specialist will work with our Corporate and Elite Care teams to ensure the highest quality of service. We are looking for someone who can be proactive and resolve issues before it affects our clients. This will include contacting our Grubhub for Work drivers and restaurants to ensure instructions are followed and the delivery is on time. Reliable attendance is critical to the role.

  • Communicating with diners, drivers, and restaurants

    • Identifying and preventing potential issues with deliveries

    • Ensuring orders are delivered on time

    • Utilizing technology to assist drivers in finding the best routes

The ideal candidate must have demonstrated the ability to complete tasks in an organized manner, while paying close attention to details. In addition, the position is ideal for someone who is driven to succeed in a fast paced, varied environment and who has the ability to anticipate and adapt to difficult situations.

Skills / Qualifications:

  • 1-2 years Delivery or Operations Experience

  • Customer Service Experience-friendly, positive, can handle difficult situations

  • Logistics experience and knowledge is preferred

  • Prioritizing multiple tasks while staying organized is a must

  • Excellent interpersonal communication (both verbally and written) and leadership ability

  • Proficient knowledge of Microsoft Office products

Full time employees are eligible for the following benefits

  • Medical, Dental, Vision and other voluntary benefits

    • 401K plan with guaranteed match

    • Employer Paid Life Insurance and Short Term Disability Benefits

    • Paid Time Off & Holiday Pay

*Never go hungry! We provide weekly Grubhub/Seamless credit

*Company-Wide Initiatives encouraging innovation, continuous learning and cross-department connections

We deliver favorites every day. Join us as we move eating forward.

Grubhub is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. The EEO is the Law poster is available here: DOL Poster. If you are applying for a job in the U.S. and need a reasonable accommodation for any part of the employment process, please send an e-mail to TalentAcquisition@grubhub.com and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

ID: 2017-2987

External Company Name: Grubhub Holdings, Inc.

External Company URL: www.grubhub.com