Navigant Managing Consultant - Healthcare Staffing Optimization (Operations Research/Industrial Engineer) - Chicago, IL in Chicago, Illinois

Navigant Consulting, Inc. (NYSE: NCI) is a specialized, global professional services firm that helps clients take control of their future. Navigant’s professionals apply deep industry knowledge, substantive technical expertise, and an enterprising approach to help clients build, manage and/or protect their business interests. With a focus on markets and clients facing transformational change and significant regulatory or legal pressures, the Firm primarily serves clients in the healthcare, energy and financial services industries. Across a range of advisory, consulting, outsourcing, and technology/analytics services, Navigant’s practitioners bring sharp insight that pinpoints opportunities and delivers powerful results. More information about Navigant can be found at

Navigant’s Performance Excellence practice specializes in large-scale operations improvement, post-merger integration, and business transformation work for academic medical centers and large health systems and community hospitals. Our solutions are tailored with skilled teams to collaborate with client departments on implementing processes and creating efficiencies to withstand changes in the industry. Areas of expertise include: clinical process improvement, labor and non-labor expense reduction and corporate expense assessment.


  • Serve as SME for workforce and productivity optimization in the areas of analytics, process design and technology utilization

  • Aids in the design and implementation of analysis of key workforce related data (using excel) (e.g Analyze the patient demand and labor supply of the hospital and establish the gaps in the clinical labor staffing in the current state

  • Serve as an analytical resource helping in analytics and modeling needed for the staffing optimization projects and participates in process improvement discussions with the clients

  • Design/manage important project plans and delivery timelines on staffing and optimization engagements for hospitals and other healthcare clients

  • Cost benefit analysis as needed

  • Participate in discussions responsible for guiding the development of budget in collaboration with unit manager/directors and finance.

  • Aid in measurement system to track the impact of the changes and report the same

  • Lead the clients through root cause analysis of implementation and performance issues and help design solutions.

  • Has knowledge in utilizing advanced mathematics as applied to a business setting, for example, linear programming, optimization modeling, operations research, logistics science. Hands on experience is an added benefit

  • Hands on experience with Microsoft Excel (basic excel functions, advanced excel functions). (Excel macro programming and experience with Lindo solver are added benefits)

  • Excellent computer skills; proficiency in all current business applications and software, including but not limited to Word, Power Point

  • Knowledge, experience and overlap with other disciplines, notably industrial engineering and management science, and draws on psychology and organization science is important.

  • Knowledgeable in basic Toyota Lean/Six Sigma and/or TQM or related process evaluation and process improvement techniques.

  • Basic understanding of root cause analysis

  • Possesses basic financial management skills related to planning, budgeting, forecasting, and reporting. Understands the interdependencies of these systems

  • Ability to gather and analyze financial performance data

  • Basic understanding of accounts payable/receivable processes

  • Able to construct a basic financial pro forma including cost benefit analysis and clinical implications of decision/deployment strategy changes.

  • Very good communication skills – oral and written, able to construct verbal and written messages for a variety of audiences

  • MBA or MS in Operations Research, Industrial Engineering or Mathematical Programming (Bachelors in computer science is plus)

  • Prior consulting experience, healthcare industry experience and PhD are desired

  • Moderate to heavy work related travel is required

  • Frequently communicates with clients and coworkers and must be able to share information effectively

  • Strong conceptual, as well as quantitative and qualitative analytical skills

  • Work as a member of a team as well as be a self-motivator with ability to work independently

  • Flexibility and responsiveness in managing multiple projects in sometimes high-pressure situations simultaneously

  • Able to travel via airplane with minimal assistance to client sites across the US and potentially internationally

  • Usually remains stationary for the majority of the day

  • Regularly uses close visual acuity and operates computer equipment to prepare and analyze and transmit data

The company offers competitive compensation packages including an incentive compensation plan, comprehensive medical/dental/life insurance, 401(k) and employee stock purchase plans.

Navigant does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Navigant and Navigant will not be obligated to pay a placement fee.

Navigant is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.