City of Chicago DIR OF PROGRAM OPERATIONS in Chicago, Illinois


Director of Program Operations

Job Announcement

Department of Family and Support Services

Number of Positions: 1

Under direction, functions as a mid-level manager, responsible for directing supervisory level staff and managing the operational and administrative functions of a social service, public health or public service programs of considerable size and scope, and performs related duties as required


  • Directs the strategic planning, policy development and implementation of the Childcare Assistance Program (CCAP)

  • Oversees staff responsible for the eligibility and billing process for CCAP

  • Monitors the performance, ongoing development and training of program staff and conducts annual performance evaluations

  • Develops CCAP work objectives, quality standards and performance measures, and works with delegate agencies on Childcare eligibility concerns in accordance with IDHS policy and procedures

  • Monitors performance of CCAP program and makes decisions about process improvements, target measure changes and reporting methodology

  • Identifies areas of opportunities and improvements and makes recommendations necessary to ensure program and operational efficiency

  • Communicates and collaborates with DFSS Children Services Division to ensure CCAP policies, communications and efforts align

  • Acts as liaison with various local, governmental, and community based coalitions and agencies to enhance and promote departmental services and programs

  • Represents CCAP and the department in meetings and special task force initiatives to address various community and public service issues

  • Responds to public inquiries and comments regarding program concerns and complaints

NOTE : The list of essential duties is not intended to be inclusive; there may be other duties that are essential to particular positions within the class.

Location : Department of Family and Support Services - Central Office

Address : 1615 West Chicago Avenue

Shift : Monday-Friday

Hours : 9:00am – 5:00pm



Minimum Qualifications: Graduation from an accredited college or university with a Bachelor’s Degree in the Social Sciences, Business or Public Administration,, Public Health or a directly related field, plus seven years of experience in the planning, implementation or administration of social serice, publice health or public sercie programs, of which five years is in a managmenet/supervisory role related to the resonsiblities of the position, or an equivalent combination of eduction, training and experience, provided that the minimum degree requirement is met.

Disclaimer - "Accredited" means any nationally or regionally accredited college, university, or law school where the applicant is enrolled in or has completed an Associates, Bachelors, Masters, or Juris Doctorate degree program.

Education & Employment Verification - Please be advised that if you are selected to be hired you must provide, upon request, adequate information regarding your educational and employment history as it relates to the qualifications of the position for which you are applying. If you received your degree internationally, all international transcripts/diploma must be accompanied by a Foreign Credential Evaluation. If the City of Chicago cannot verify this information, any offer extended to you will be withdrawn and you will not be hired.

NOTE: You must provide your transcripts or diploma, professional license, or training certificates at time of processing, if applicable. You must also provide your valid U.S. driver's license at time of processing.

NOTE: To be considered for this position you must provide information about your educational background and your work experience. You must include job titles, dates of employment, and specific job duties. (If you are a current City employee, Acting Up cannot be considered.) If you fail to provide this information at the time you submit your application, it will be incomplete and you will not be considered for this position. There are three ways to provide the information: 1) you may attach a resume; 2) you may paste a resume; or 3) you can complete the online resume fields.

Selection Criteria

This position requires applicants to complete an interview. The interviewed candidate(s) possessing the qualifications best suited to fulfill the responsibilities of the position will be selected.

Evaluation: Your initial evaluation will be based on information provided on the application form and documents submitted with the application. Applications must be submitted by the individual applicant. No second party applicants will be accepted.

Residency Requirement: All employees of the City of Chicago must be actual residents of the City as outlined in 2-152-050 of the City of Chicago Municipal Code. Proof of residency will be required.

If you would like to request a reasonable accommodation due to disability or pregnancy in order to participate in the application process , please contact the City of Chicago, Department of Human Resources, at 312-744-4976 (voice) or 312-744-5035 (TTY). Please be prepared to provide information in support of your reasonable accommodation request.


The City of Chicago is an Equal Opportunity and Military Friendly Employer

City of Chicago Department of Human Resources

Rahm Emanuel, Mayor Soo Choi, Commissioner