Adecco Group Adecco - Operations Manager - Chicago, IL in Chicago, Illinois
The Operations Manager to lay down the blueprint for Adia's local operations. This position will need to have a proactive approach and a deep understanding of the general staffing market. The Operations Manager is expected to be organized, resilient, process orientated and able to thrive in a fast-paced environment. This position should be able to manage a succession of high-volume, high-frequency projects whilst maintaining back office operations.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Ensure quality of general pool and smooth private pool management
Follow up with candidates to ensure 100% profile completeness
Establish a process to verify and vet candidates together with central team
Help clients to transition their private pools
Onboard Adecco existing candidates and ensure profile completion
Target a fulfillment ratio of 100% & Maintain marketplace liquidity
The matching algorithm has still to improve, manual force matches can be required
Work with product team to ensure the quality of the matching system improves and become more automated
Work with ADIA marketing to increase / decrease or adjust the level of marketing spend in order to fill the pool of candidates based on KPIs
Support clients and help them to set up into the platform after initial sales contact happened
Follow up with clients that are no longer active on the platform in order to generate more leads
Payroll – ensure cooperation with payroll provider
Establish and streamline the processes and work with product team to fully automatize the payroll process
Email / Phone support
Provide clients and candidates with email and phone support based on the respective plans
Participates in special projects and performs other duties as assigned.
MINIMUM EDUCATION & EXPERIENCE REQUIREMENTS:
Bachelor’s degree is desirable.
Minimum 5 – 7 years experience in leading recruitment or customer service teams.
KNOWLEDGE, SKILLS & ABILITIES REQUIREMENTS:
Skilled in communicating effectively verbally and in writing.
Ability to establish and maintain effective working relationships.
Very organized and process oriented: processes must be set up from scratch and streamlined as much as possible.
Resilient: project has board level visibility and, due to fast development, product failures are around the corner. The person needs to be able to thrive in uncertain conditions.
Very deep understanding of general staffing operations, systems and organization (lot of cooperation required with payroll / legal / finance teams) in order to speed up the process (only for internal candidates)
Proficient with Microsoft Office products, including Word, Excel, PowerPoint and Outlook
External Company Name: Adecco Usa, Inc.
External Company URL: adecco.com