Sutherland Global Services Sr.Specialist -Operations - RTA in Chennai, India

Sutherland is seeking an attentive and analytical person to join us as Sr. Specialist - Operations - RTA. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

  • Enable sound decision-making: Collect data and ensure accuracy; provide analysis and insight

  • Keep things running: Schedule meetings with the reporting team to stay current with real-time activities and issues

  • Keep management updated: Relay important information in the form of timely and accurate reports; educate end-users on reports and findings

  • Strengthen relationships: Establish and maintain communication with clients and/or team members; be the point-of-contact for matters related to reporting

  • Keep Sutherland aligned: Maintain process documents; monitor queue; manage Schedule adherence; ensure complete coverage and provide quality service across all programs of Travel Vertical

To succeed in this position, you must:

  • Be attentive to details

  • Be able to work in MS Office applications

  • Be able to work independently and with minimal supervision

  • Be customer-oriented in managing communications and issues

  • Have good knowledge of WFM tools like Avaya CMS, Genesis and IEX Tool

  • Have strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements

  • Have strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner

Req ID: 2017-31395

External Company Name: Sutherland Global Services

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