Citi NRI Operations Assistant Manager in Chennai, India

  • Primary Location: India,Tamil Nadu,Chennai

  • Education: Bachelor's Degree

  • Job Function: Operations Customer Service

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: Yes, 50 % of the Time

  • Job ID: 17043267

Description

Job Description:

This role involves review of in-executable NR instructions and evaluate the requirements basis the internal policies and regulation, suggesting alternative documents to process the instruction. The role involves the following:

  • Detailed review of documents sent by the client

  • In depth and frequent interaction( both email & phone) with client from the genesis of the request until the time the instructions are processed

  • Multiple, frequent and detailed co-ordination with client and channel of receipt in order to process the instruction

  • Maintaining turnaround and quality metrics of processing, as defined by business

Qualifications

Education:

  • Graduate / Post Graduate in any Stream, preferably in Commerce/Economics/Business Administration.

  • Inex resolution officer

  • Level: C05 / C09

Job Description:

This role involves review of in-executable NR instructions and evaluate the requirements basis the internal policies and regulation, suggesting alternative documents to process the instruction.

The Role involves the following:

  • Detailed review of documents sent by the client

  • In depth and frequent interaction( both email & phone) with client from the genesis of the request until the time the instructions are processed

  • Multiple, frequent and detailed co-ordination with client and channel of receipt in order to process the instruction

  • Maintaining turnaround and quality metrics of processing, as defined by business

Educational Qualification:

  • Graduate / Post Graduate in any Stream, preferably in Commerce / Economics / Business Administration

Experience:

  • Minimum two-three years experience in client servicing (front office / branch / phones) with expertise in handling customer expectations. Candidate must have experience in client interaction and issue resolution.

  • Banking service experience preferred

  • Experience in handling customer escalations will also be an added advantage

Other preferred attributes:

  • Good interpersonal skills with a natural ability for interacting with clients

  • Effective co-ordination skills especially for multi-tasking and multiple interactions

  • Flair for client servicing

  • Ability to handle all documentation / trackers independently

  • Ability to deliver in crunched timelines

  • Ability to deliver under pressure

  • Strong communication skills, both written and verbal (These will be assessed prior to the interview)

  • Superior influencing, negotiating and mediating skills

  • Sound judgment and strong decision making skills with an eye for detail

  • Ability to work in teams and motivate teams

  • Ability for lateral thinking (this will be tested prior to the interview)

  • Ability to prioritize and effectively delegate

  • Self-motivated to learn in structured / unstructured environment and quick learning ability preferred