Invitation Homes Portfolio Operations Director in Charlotte, North Carolina

Invitation Homes is a leading owner and operator of single-family homes for lease, offering residents high-quality homes in desirable neighborhoods across America. With nearly 50,000 homes for lease in 13 markets across the country, Invitation Homes is meeting changing lifestyle demands by providing residents access to updated homes with features they value, such as close proximity to jobs and access to good schools. Our mission, "Together with you, we make a house a home," reflects our commitment to high-touch service that continuously enhances residents' living experiences and provides homes where individuals and families can thrive.

If you’re passionate about working among the best in real estate, aspire to grow your career, and want to be a part of a company that is pioneering an entire new industry, we’d love to talk to you. Invitation Homes has opportunities that will challenge and reward you. We offer highly competitive compensation and benefits, including health, dental, vision and life insurance, three weeks of paid time off annually, paid holidays and a 401 (k) with company match.

Invitation Homes is a best-in-class company, recently receiving the National Real Estate Investor Property Management Innovation award. Additionally, the company’s public offering in February 2017 was the second largest Real Estate Investment Trust (REIT) public offering in history.

We are dedicated to genuine care – of our residents and associates. Whether you’re looking for a front-line position in one of our regional offices or a support or management position in our Dallas headquarters, we’re seeking talented, enthusiastic and hardworking people for our team.

Job Summary

ThePortfolioOperationsDirectorleadsanoperationsteamconsistingofanAssistantPortfolioManager,PortfolioOperationsAssociate,LeasingAgents/Specialists,RehabandMaintenanceTechnicians.Mustbeabletomotivateateamofprofessionalsandbeeffectivewithadministrativeandcommunicationinitiativesinordertomaximizerevenues,minimizeexpenses,maximizeresidentserviceexperienceandachievefinancialgoalsforhomesincommunity.

Essential Job Duties and Responsibilities

  • Supervisory responsibility for all members of their assigned community team.

  • Lease Renewals (follow process, maximize renewals).

  • Resident Satisfaction Experience.

  • Accounts receivable activities: posting charges and payments, maintain ledger, collection efforts

  • Oversight/participation in Resident Move-In/Move-Out (MIMO).

  • Oversight of current CMA’s for Turns and Vacant Unrented inventory.

  • Oversight of delinquencies, evictions, collections, AR, ledgers, etc.

  • Oversight of data accuracy in Yardi (lease, Yardi & Salesforce all match).

  • Oversight of Section 8 residents, all applicable documentation, inspections, process, etc.

  • Yardi management – resident information.

  • Perform Resident Orientations. Establish appropriate relationship between IH and Resident by defining maintenance responsibilities

  • Instruct residents how to use the functional systems of the home, including HVAC, appliances, etc.

  • Complete and document Move-in Inspection with resident.

  • Maximize revenue, minimize expenses, maximize resident experience and achieve financial goals for homes in community/pod.

Education and/or Experience

  • High school diploma or equivalent.

  • 4+ years of real estate experience and/or residential rental experience is required.

  • Real estate license required.

  • A valid driver's license and automobile insurance are required.

Invitation Homes is an Equal Opportunity Employer

Job Title: Portfolio Operations Director

Classification: OPERATIONS

Date Posted: 06/14/2017

Requisition ID: 1750