Belk, Inc. PB Systems Operations Lead in Charlotte, North Carolina

PB Systems Operations Lead

Charlotte, NC, United States

Job Id#: 18302

Date published: 12-Oct-2017

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Position Summary:

The Private Brands Systems Operations Lead manages the daily activities involved with all Private Brands systems, including but not limited to PLM, Adobe Illustrator, Colorwrite/xwrite, Kaledo, Optitex, Belk International System (BIS) and all systems that integrate and support Private Brands

Essential Functions/Responsibilities:

  • · Responsible for PLM application administration duties which include, but are not limited to, providing user access and updating all data tables to support Private Brands development

· Lead the daily PLM and systems support to associates who support Belk’s Private brands, including answering user questions, problem resolution, and collaboration with IT, Merch Support.

· Drive root cause analysis and system corrections with IT for support issues

· Conduct individual user follow up training on PLM, BIS, RMS and any other needed systems

· Key partner for reporting tools inclusive of data flow/aging reports

· Monitors and resolves all exceptions with the appropriate cross functional team members and IT

· Drive process improvements and adherence to the Belk Private Brands processes

· Drive enhancement projects to improve application user experience

· Contribute to and execute discovery, building of requirements, testing and validation of project enhancements


· 5+ years of relevant work experience

· Previous work experience in the importing/product development field preferred

· Working knowledge with PLM and workflow processes required

· Strength in research and analysis


· Strong communication and problem-solving skills; ability to work with all levels of management and across multiple and varied functional teams

· Ability to effectively multi-task and prioritize in a fast-paced environment

· Self-motivated and driven to learn

· Highly entrepreneurial with a strong sense of accountability

· Detail-oriented personality with strong time management and organizational skills

· Analytical reasoning, and ability to interpret and evaluate complex information, while identifying patterns and essential issues required

Reports Directly to: PB Systems and Operations Manager

For reasonable accommodation information for an ADAAA qualified disability please see Belk Associate Handbook for policy and procedures.

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