Carolinas Healthcare System Operations Associate II in Charlotte, North Carolina

Operations Associate II

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Date: Aug 10, 2017

Location: Charlotte, NC, US, 28217

Company: Carolinas HealthCare System

Job Req ID: 140940

Position Number: 00144587

Employment Type: Full Time

Shift: Variable/On Call

Shift Details:

Standard Hours: 40.00

Department Name: CHSMG PE Care Coordination

Location: Physician Services Group

Location Details: WaterRidge

Job Summary

Develops and executes workflow processes and projects that promote efficiency, standardization, and high quality outcomes across the Medical Group related to practice operations, access, live answer, charge entry, coding, eligibility, referrals, revenue cycle, customer relationship management, and/or care coordination. Project scope is of intermediate or high complexity.

Essential Functions

  • Collects, reviews, and analyzes data related to assigned projects.

  • Conducts time studies for various process improvement activities and compares performance prior to process changes and post implementation.

  • Acts as a subject matter expert on certain aspects of practice operations as defined above in development of process workflows.

  • Documents process workflows, develops job aids, documents process changes and publishes documents in an organized, disciplined format.

  • Uses critical thinking skills to evaluate the current readiness for change and works to facilitate the change management process for all process and workflow changes for internal customers.

  • Manages several projects at the same time.

  • Trains teammates on various operational systems and/or new functionality through implementations as necessary.

  • Interacts with providers, team members, and practice managers and implements stated organizational goals.

Physical Requirements

Work is performed in an open office with some partitioned areas. Work is generally performed at a desk using telephone and computer entry. Travel to other facilities and practices in teammate's vehicle is required on a regular basis. Each teammate has the responsibility to work in a safe manner.

Education, Experience and Certifications.

Associates Degree plus 2 years practice operations experience or 4 years of related clerical or clinical practice experience required.

At Carolinas HealthCare System, our patients, communities and teammates are at the center of everything we do. Our commitment to diversity and inclusion allows us to deliver care that is superior in quality and compassion across our network of more than 900 care locations.

As a leading, innovative health system, we promote an environment where differences are valued and integrated into our workforce. Our culture of inclusion and cultural competence allows us to achieve our goals and deliver the best possible experience to patients and the communities we serve.

Posting Notes: Not Applicable

Carolinas HealthCare System is an EOE/AA Employer