Sonoco Graphics Operations Manager in Charlotte, North Carolina

Under the leadership of the Director of Manufacturing and/or delegate, the Graphic Operations Manager is responsible for the management of internal graphics production, while maintaining responsibility for select graphics-only customersEssential accountabilitiesSupport and contribute to the safety and health of Trident and its employeeso Active participation and coordination of safety activitieso Successfully complete all necessary safety trainingo Perform all daily/weekly inspections and housekeeping as directed and trainedLead Health and Safety events, at Trident.Achieve minimum management defined Quality standardsCo-ordinate, manage and monitor the workings of the Charlotte graphics production team, managing performance to company goals.Communicate our ability to handle projected workload with customer service team, monitor actual performance, and recommend to directorship resource needs.Perform 1-2-1’s with staff to identify and act on internal concerns.Work with the Print Services Manager and other Commercial Managers to continually review quality and productivity metrics with CSR’s, PPM’s and Artist staff, managing poor performance and implementing workflow improvements across North American sites.Ensure reporting staffs have defined development and training plans.Be the controlling lead for ZEN specifications and RFC’s.Be the point person on new hires for Customer Service, PPM and artist employees.Work with the Print Services Manager and other Commercial Managers to provide timely Root Cause Corrective Action responses to customer complaints.Providing support services for sales team.Provide support to financial staff, supporting cost accounting initiatives.Any other duties as requested.Initiativeo Demonstrate good time management and organizational skillsEmployee Developmento Coaching, FeedbackOther functions/operations that leadership feels are appropriateSecondary accountabilitiesRequirementsQualificationsBachelor DegreeExpectations• Complete all work following Sonoco Trident’s four guiding principles:Don’t let down a colleague, do something to help.Don’t let down a customer, do something to impress.Don’t tolerate inefficiency, make noise about it.Don’t take a risk with safety.• To show-up for work on time and work all scheduled time.• To set an example consistent with the position held within the company.• To carry out duties and responsibilities in a positive way and in the spirit of cooperation and support of others.• To fully meet the duties and responsibilities of the position.• To actively support the decisions and policies of the company and its management.• To treat people fairly, equally and with respect and to settle for no less in return.• To be honest at all times and to conduct oneself with the highest degree of personal integrity.• To communicate the right information, to the appropriate people, in an effective and timely manner.• To maintain an appearance consistent with the position held.• To actively expand personal knowledge of the business and related areas as they pertain to this role within the organization, encouraging others to do the same.• To take pride in the company and help make it a success.

We are an equal opportunity employer, and we strictly prohibit and do not tolerate discrimination against employees, applicants or any other covered persons because of race, color, religion, national origin or ancestry, sex, pregnancy, sexual orientation, marital status, gender identity or expression, age, disability, genetic information, veteran status, or any legally protected characteristic.

Founded in 1899. Sonoco is a global provider of a variety of consumer packaging, industrial products, protective packaging, and displays and packaging supply chain services. With annualized net sales of approximately $5.0 billion, the Company has over 20,000 employees working in more than 330 operations in 34 countries, serving some of the world’s best known brands in some 85 nations. Sonoco is proud of being voted one of the Top 25 Global Employers for development of future leaders and has maintained a people-first focus for more than 116 years. We are world class in our abilities to allow all of our employees to use their talent and skills to grow themselves, their careers and our Company. We encourage and enable our employees upward movement within the company, and we’ve built an industry-leading business on the philosophy that every person and every idea counts. Apply today and help us grow stronger.