ADT Security Services, Inc. Commercial Regional Operations Manager (Atlantic Region) in Charlotte, North Carolina

/Position Summary:/

Responsible for driving Commercial and National Account Install and Service efficiencies within the region. Serves as coach and mentor to area general managers, general managers, install and service team managers to determine best practices are consistently followed. Directs and examines studies and current business practices to determine operational effectiveness and revises programs to increase quality, productivity and customer retention. This opportunity requires management of multiple projects in developing solutions that support the business.

/Duties and Responsibilities:/

  • Partner with Area General Managers and Install/Service Team Managers to ensure Technicians are trained and proper capacity levels are maintained to deliver to customer expectations and company targets.

  • Ensure integration and implementation of projects and initatives that achieve the business objectives to enhance customer satisfaction, optimize profitability, develop long-term customer loyalty. Adjust project scope, timing, and budget, as needed, based on business needs.

  • Communicates current installation and service policies and procedures, techniques, demonstration of equipment, new products and services, sales promotions and area advertising.

  • Serves as the primary contact for the district operations work force to provide input and feedback related to Corporate Support Functions. Ensures consistency of field operations activities – inspection, service and installation.

  • Trains and supports consistent and accurate Installation forecasting with the Area General Managers and Install Team Managers.

  • Consistently partner with National Account Installation Department to ensure timely execution and an excellent Customer Experience for all National Account Customers

  • Utilizes available data to create best practices and implement new processes in Region. Develop program strategy, direction and changes to business leadership.

  • Coaches and Mentors install and service team managers on skills to drive customer and employee retention/satisfaction.

  • Build and maintain a solid working relationship with the other Region’s operation managers to share best practices and to improve Customer Retention and Satisfaction for Commercial National Account installation and service.

  • Champion of EHS&W policies and compliance


  • BA/BS in business management or equivalent work experience required, MBA preferred.


  • Minimum eight to ten years of directly related experience within an installation and/or service environment, including 5-10 years in management; previous management experience with demonstrated progression is highly desirable.


  • Demonstrated leadership within the Field Management Team.

  • Strong written and verbal communication skills

  • Strong project management skills with the capability to analyze complex business scenarios, establish action plans, set clear goals, monitor and communicate progress, and follow through on all initiatives to completion with little or no direct supervision.

  • Able to maintain key relationships with both internal and external customers

  • Demonstrated proficiency with ADT/P-1 financial and service automated management tools, such as MASterMind and P & L.

/As of April 2017, Protection 1 merged with ADT to become the leading company in the electronic security industry. As we progress through our integration, you will see collateral, building signs and apparel from both companies, but please know: we are on our way to becoming a completely unified ADT and while that happens, we are better together./

Title: Commercial Regional Operations Manager (Atlantic Region)

Location: North Carolina-Charlotte

Requisition ID: 1713466