Simon Property Group Assistant Operations Director in Charlotte, North Carolina

Assistant Operations Director

Employment Status:Regular Full time

Region:Southeast

Location:South Park

City:Charlotte, NC

State/Territory:US-NC

Description

PRIMARY PURPOSE:

The Assistant Operations Director works closely with the mall staff in maximizing the customers shopping experience and tenant sales by working to ensure a clean, well maintained, safe, and friendly and aesthetically pleasing environment, and asset preservation and enhancement while ensuring implementation of all Simon standards. The Assistant Operations Director will assist the Operations Director to oversee all operational functions, projects, construction, and contracted services at the center among other things. This position oversees the onsite maintenance, groups keeping and custodial teams in conjunction with the Operations Director.

PRINCIPAL RESPONSIBILITIES:

The successful candidate’s responsibilities will include, but not be limited to:

  • Assists with the development of a 5-year capital plan to continue to maintain and enhance the property assets and execute against projected capital plans

  • Ensures property safety systems are up to code, maintained and inspected

  • Conducts daily walk-through’s of the property to ensure physical assets are in best possible operating condition. Respond rapidly to any operational issues uncovered in property inspections

  • Assists in the management of procurement and application of all goods and services within annual CAM and Capital Expenditure budget

  • Partners with the Operations Director to manage Property Operating expenses within or below budget levels. Effectively manage negative financial variances to overcome or minimize loss within Property Operating budget

  • Become comfortable with the work process for both capital projects and ongoing services – including developing scope of work, request for proposal, evaluating contractor submissions/bids, developing service agreements, overseeing contracted work, work inspections, assuring project is completed in accordance with terms of service agreement and required documentation is delivered prior to project close-out and/or payment

  • Monitors cleaning services provided through contracts that require rigorous oversight.

  • Manages preventive and predictive maintenance, repair, and construction work to sustain safe and reliable operation

  • Reads and interprets paper- or computer-based engineering drawings and schematic diagrams

  • Works with OD and other maintenance staff members to ensure proper Preventative Maintenance and related record keeping and logs

  • Maintains a safe environment and identifies and eliminates safety hazards to Mall staff, tenants and customers. This may include administration of and training for programs such as OSHA, ADA, EPA and other regulated programs

  • Works with security and local officials to plan and oversee a fire safety program.

  • Supports preparation for emergency and disaster response

  • Performs Condition Assessments (either personally or with the assistance of consultants) to assist in development of long range capital plans and budgets.

  • Oversees contractors performing capital work

  • Interacts with Portfolio Director of Operations and Energy Services

  • Provide support to tenants under construction and ensure construction activities match approved plans and comply with mall criteria

  • May assist tenants in overcoming Government and permit obstacles, build relationships with key Government officials

  • Coordinate and communicate with tenant coordination to insure tenants opens at or before the budgeted RCD

  • Develop staff members by enhancing their roles and broadening their experiences.

  • Give recognition for good performance and effectively counsel poor performance.

  • Complete performance reviews with thorough and objective feedback

  • Resolve tenant lease and non-lease concerns related to facility operations

  • Establish strong relationships and may frequently interact with key civic leaders (Code Officials, Fire Safety, etc.)

  • Maintain good relationships with tenants through frequent interaction, effective follow-through, and by participating in formalized tenant meeting to promote/discuss facility operations initiatives

  • Fulfill Manager-on-Duty rotation and manage day to day activities as necessary which may include emergency situations

  • Manage operations purchasing program and asset inventory

  • Ensure all Services Agreements are current and compliant to the Simon Field Purchasing Policy    

MINIMUM QUALIFICATIONS:

  • Bachelor’s degree in related field

  • Minimum three years of experience in facility/maintenance operations

  • Ability to read and understand blue prints, CAD drawings and other schematics

  • Ability to communicate effectively both orally and in writing

  • Proficient in the use of computers and programs such as Microsoft Office and other programs as applicable to the property

  • Ability to be flexible, prioritize and manage multiple projects, as well as solve problems in a timely manner

  • Valid Driver’s License

  • Ability to lift and carry up to 50 pounds