Simon Property Group Assistant Operations Director in Charlotte, North Carolina
Assistant Operations Director
Employment Status:Regular Full time
The Assistant Operations Director works closely with the mall staff in maximizing the customers shopping experience and tenant sales by working to ensure a clean, well maintained, safe, and friendly and aesthetically pleasing environment, and asset preservation and enhancement while ensuring implementation of all Simon standards. The Assistant Operations Director will assist the Operations Director to oversee all operational functions, projects, construction, and contracted services at the center among other things. This position oversees the onsite maintenance, groups keeping and custodial teams in conjunction with the Operations Director.
The successful candidate’s responsibilities will include, but not be limited to:
Assists with the development of a 5-year capital plan to continue to maintain and enhance the property assets and execute against projected capital plans
Ensures property safety systems are up to code, maintained and inspected
Conducts daily walk-through’s of the property to ensure physical assets are in best possible operating condition. Respond rapidly to any operational issues uncovered in property inspections
Assists in the management of procurement and application of all goods and services within annual CAM and Capital Expenditure budget
Partners with the Operations Director to manage Property Operating expenses within or below budget levels. Effectively manage negative financial variances to overcome or minimize loss within Property Operating budget
Become comfortable with the work process for both capital projects and ongoing services – including developing scope of work, request for proposal, evaluating contractor submissions/bids, developing service agreements, overseeing contracted work, work inspections, assuring project is completed in accordance with terms of service agreement and required documentation is delivered prior to project close-out and/or payment
Monitors cleaning services provided through contracts that require rigorous oversight.
Manages preventive and predictive maintenance, repair, and construction work to sustain safe and reliable operation
Reads and interprets paper- or computer-based engineering drawings and schematic diagrams
Works with OD and other maintenance staff members to ensure proper Preventative Maintenance and related record keeping and logs
Maintains a safe environment and identifies and eliminates safety hazards to Mall staff, tenants and customers. This may include administration of and training for programs such as OSHA, ADA, EPA and other regulated programs
Works with security and local officials to plan and oversee a fire safety program.
Supports preparation for emergency and disaster response
Performs Condition Assessments (either personally or with the assistance of consultants) to assist in development of long range capital plans and budgets.
Oversees contractors performing capital work
Interacts with Portfolio Director of Operations and Energy Services
Provide support to tenants under construction and ensure construction activities match approved plans and comply with mall criteria
May assist tenants in overcoming Government and permit obstacles, build relationships with key Government officials
Coordinate and communicate with tenant coordination to insure tenants opens at or before the budgeted RCD
Develop staff members by enhancing their roles and broadening their experiences.
Give recognition for good performance and effectively counsel poor performance.
Complete performance reviews with thorough and objective feedback
Resolve tenant lease and non-lease concerns related to facility operations
Establish strong relationships and may frequently interact with key civic leaders (Code Officials, Fire Safety, etc.)
Maintain good relationships with tenants through frequent interaction, effective follow-through, and by participating in formalized tenant meeting to promote/discuss facility operations initiatives
Fulfill Manager-on-Duty rotation and manage day to day activities as necessary which may include emergency situations
Manage operations purchasing program and asset inventory
Ensure all Services Agreements are current and compliant to the Simon Field Purchasing Policy
Bachelor’s degree in related field
Minimum three years of experience in facility/maintenance operations
Ability to read and understand blue prints, CAD drawings and other schematics
Ability to communicate effectively both orally and in writing
Proficient in the use of computers and programs such as Microsoft Office and other programs as applicable to the property
Ability to be flexible, prioritize and manage multiple projects, as well as solve problems in a timely manner
Valid Driver’s License
Ability to lift and carry up to 50 pounds