Leidos Call Center Operator in CHANTILLY, Virginia
(6:00pm to 6:00 am OR 6:00 am to 6:00 pm, three days one week, 4 days the next week).
Provides professional telephone operations support to answer and manage incoming calls from a variety of sources. All customer service support personnel must provide professional, courteous, resourceful support to all incoming calls. Personnel must be proficient in relevant computer applications, customer service principles and practices, call center telephony and technology, data entry, and clerical processes. Attention to detail is necessary to manage complexity of calls. All customer service personnel are considered essential personnel.
Typical Duties and Responsibilities:
Answer calls frequently and professionally
Respond to inquiries
Provide managers with requested information in a timely manner
Shift and overtime support to include weekends and holidays
Complete call logs and call reporting
Other duties as assigned
Must possess a TS/SCI clearance with poly to be considered (no exceptions)
Proven customer service skills
Ability to conduct effective and efficient transactions with customers
Must be able to possess a calm and reassuring telephone manner
Ability to adapt to changing work requirements with multiple tasks and priorities
Proven experience with Microsoft Office Applications
3 years office experience with a BA from an accredited university or school or 7 years office experience in lieu of degree
Leidos is an applied solutions company focused on markets that are seeing converging business and technological trends, and address basic, enduring human needs: defense and national security, health and life sciences, and energy, engineering and infrastructure. The Company's approximately 20,000 employees serve customers in the U.S. Department of Defense, the intelligence community, the U.S. Department of Homeland Security, other U.S. Government civil agencies and commercial health and engineering markets. Leidos is an Equal Opportunity Employer M/F/D/V.