Leidos Call Center Operator in CHANTILLY, Virginia

Description:

(6:00pm to 6:00 am OR 6:00 am to 6:00 pm, three days one week, 4 days the next week).

Provides professional telephone operations support to answer and manage incoming calls from a variety of sources. All customer service support personnel must provide professional, courteous, resourceful support to all incoming calls. Personnel must be proficient in relevant computer applications, customer service principles and practices, call center telephony and technology, data entry, and clerical processes. Attention to detail is necessary to manage complexity of calls. All customer service personnel are considered essential personnel.

Typical Duties and Responsibilities:

 Answer calls frequently and professionally

 Respond to inquiries

 Provide managers with requested information in a timely manner

 Shift and overtime support to include weekends and holidays

 Complete call logs and call reporting

 Other duties as assigned

Qualifications:

Required Qualifications

Must possess a TS/SCI clearance with poly to be considered (no exceptions)

Proven customer service skills

 Ability to conduct effective and efficient transactions with customers

 Must be able to possess a calm and reassuring telephone manner

 Ability to adapt to changing work requirements with multiple tasks and priorities

 Proven experience with Microsoft Office Applications

 3 years office experience with a BA from an accredited university or school or 7 years office experience in lieu of degree

Leidos Overview:

Leidos is an applied solutions company focused on markets that are seeing converging business and technological trends, and address basic, enduring human needs: defense and national security, health and life sciences, and energy, engineering and infrastructure. The Company's approximately 20,000 employees serve customers in the U.S. Department of Defense, the intelligence community, the U.S. Department of Homeland Security, other U.S. Government civil agencies and commercial health and engineering markets. Leidos is an Equal Opportunity Employer M/F/D/V.