Nordstrom Operations Implementation Analyst - Centennial, CO in Centennial, Colorado

Nordstrom, Inc. is a leading fashion specialty retailer offering compelling clothing, shoes and accessories for men, women and children. Since 1901, we've been committed to providing our customers with the best possible service—and to improving it every day.

This commitment has taken us from a small Seattle shoe shop to the leading fashion specialty retailer we are today. We're proud to serve customers at 329 stores in 39 states and Canada. We also serve customers online in 96 countries through Nordstrom.com. And our nordstromrack.com site, which operates in partnership with our private sale site HauteLook, gives customers in the U.S., Canada and Australia access to off-price fashion at considerable savings.

At Nordstrom, we like to keep things simple. We have one goal: Make customers feel good. Our Credit Division helps support that mission by developing long-lasting relationships with customers that have our Nordstrom Visa, Nordstrom Retail and Nordstrom Debit cards. Collectively, those credit products are held by over 5 million customers and represent over $10B in annual sales…and growing!

Nordstrom has been ranked as one of the “100 Best Companies to Work For” by FORTUNE Magazine for 10 years running. We hope you find that Nordstrom is a great place to build a career. You'll learn our business, earn a competitive salary and receive an awesome merchandise discount.


A day in the life…


  • Deliver quality system and process improvements that mitigate calls, lower fraud and bad-debt losses all while improving front-line servicing and customer experience for Credit and Rewards customers

  • Represent operational business needs in project meetings; acting as subject matter expert and advocate of the customer and business

  • Influence business requirements that improve front line servicing of customers (includes Fraud, Customer Care, Collections and Disputes)

  • Assist in initiatives and process improvements that support operational roadmaps

  • Participate in front-end analysis of all operational processes and deliver suggestions for process improvements that enhance customer experience and increase front-line efficiencies

  • Identify and implement process changes that address call mitigation tactics

  • Manage and communicate all process and procedural changes to ensure integration into training and quality assurance standards

  • Demonstrate cross-functional system knowledge and expertise

  • Act as liaison and effectively manage new requirements coming from Credit partners such as Risk, Product, Compliance, Loyalty, TD partnership team and external vendors to bring solutions to front-line business

  • Establish effective communication cadence with other Implementation Analysts, Training and Workforce management teams to ensure operational readiness on Credit and INC initiatives

  • Responsible for all operational readiness for servicing cardholders and Rewards customers, includes Product and Campaign launches

You own this if you have…

  • Bachelor’s degree in business related field from an accredited college/university or one to three years of relevant work experience; or equivalent combination of education and experience.

  • Excellent verbal and written communication skills.

  • Experience at working both independently and in a team –oriented, collaborative environment

  • Exceptional attention to detail with customer and user experience design work is preferred

  • Self-directed ability to proactively identify business needs and opportunities and overcome barriers with minimal supervision

  • Experience in credit, banking and/or financial services is preferred

  • Ability to multi-task, efficiently organize work and manage to timelines

  • Ability to establish and maintain cooperative and positive working relationships with employees, customers, and vendors.

  • Ability to work sensitively and effectively with individuals of diverse ethnic and cultural backgrounds and treat all customers and employees in a fair and equitable manner.

  • Ensures adherence to all Bank policies, procedures, and practices.


We’ve got you covered…

Nordstrom has been ranked as one of the “100 Best Companies to Work For” by FORTUNE Magazine for 10 years running. We hope you find that Nordstrom is a great place to build a career. You'll learn our business, earn a competitive salary and receive an awesome merchandise discount.

We offer a comprehensive benefits package that includes medical, vision and dental coverage, a fabulous merchandise discount, an employer-matched 401(k) plan and much more.


We are an equal opportunity employer committed to providing a diverse environment.

This job description is intended to describe the general nature of the work employees can expect within this particular job classification. It is certainly not a comprehensive inventory of all duties, responsibilities and qualifications required for this job.

Job: *Accounting/Finance/Audit

Title: Operations Implementation Analyst - Centennial, CO

Location: Colorado-Centennial

Requisition ID: 304754