Nordstrom Jr. Analyst, Operations Implementation - Centennial, CO in Centennial, Colorado
Nordstrom, Inc. is a leading fashion specialty retailer offering compelling clothing, shoes and accessories for men, women and children. Since 1901, we've been committed to providing our customers with the best possible service—and to improving it every day.
This commitment has taken us from a small Seattle shoe shop to the leading fashion specialty retailer we are today. We're proud to serve customers at 329 stores in 39 states and Canada. We also serve customers online in 96 countries through Nordstrom.com. And our nordstromrack.com site, which operates in partnership with our private sale site HauteLook, gives customers in the U.S., Canada and Australia access to off-price fashion at considerable savings.
At Nordstrom, we like to keep things simple. We have one goal: Make customers feel good. Our Credit Division helps support that mission by developing long-lasting relationships with customers that have our Nordstrom Visa, Nordstrom Retail and Nordstrom Debit cards. Collectively, those credit products are held by over 5 million customers and represent over $10B in annual sales…and growing! We have opened over 1 Million new accounts in each of the last 4 years and hope to continue that trend.
A day in the life…
Demonstrate effective writing skills to create, edit and maintain operational materials and learning tools for all procedural and process changes.
Participate in front-end analysis of operational processes and deliver improvements that ultimately enhance customer experience and increase front-line efficiencies
Represent operations and customer experience in incident remediation and system related issues and update business accordingly.
Establish effective communication cadence and coordinate project deliverables with Training and Quality Assurance teams to ensure operational readiness on Credit and INC initiatives
Assist in project meetings representing operational business needs; acting as subject matter expert and advocate of the business
Analyze production data and perform trend analysis to identify opportunities for process improvements. All changes are integrated into training and quality assurance standards
You own this if you have…
Bachelor’s degree in business related field from an accredited college/university and one to three years of relevant work experience; or equivalent combination of education and experience.
Excellent verbal and written communication skills.
Working knowledge of Microsoft Office with an intermediate level of PC skills and proficiency in word processing (Word), e-mail (Outlook), spreadsheet (Excel), presentations (PowerPoint) software applications.
Ability to establish and maintain cooperative and positive working relationships with employees, customers, and vendors.
Ability to balance multiple tasks in accordance with changing deadlines and priorities in a fast-paced environment to ensure Nordstrom fsb is meeting the needs and demands of internal and external customers.
Ability to work sensitively and effectively with individuals of diverse ethnic and cultural backgrounds and treat all customers and employees in a fair and equitable manner.
Ensures adherence to all Bank policies, procedures, and practices.
Ensures a clean, safe and accident-free work environment and comply with Bank safety rules
We’ve got you covered…
Nordstrom has been ranked as one of the “100 Best Companies to Work For” by FORTUNE Magazine for 10 years running. We hope you find that Nordstrom is a great place to build a career. You'll learn our business, earn a competitive salary and receive an awesome merchandise discount.
We offer a comprehensive benefits package that includes medical, vision and dental coverage, a fabulous merchandise discount, an employer-matched 401(k) plan and much more.
We are an equal opportunity employer committed to providing a diverse environment.
This job description is intended to describe the general nature of the work employees can expect within this particular job classification. It is certainly not a comprehensive inventory of all duties, responsibilities and qualifications required for this job.
Title: Jr. Analyst, Operations Implementation - Centennial, CO
Requisition ID: 300251