Davita Admissions Operations Supervisor in Centennial, Colorado

Position DescriptionReporting to the Operations Manager, the DGS - Supervisor is expected toprovide excellent customer service to internal and externalcustomers/partners and support the needs and goals within the organizationto ensure a quality standard of service. The primary functions of theSupervisor position is to monitor their team's performance,train/develop all teammates within their area of responsibility and drivepatient placement growth while maintaining high KPI standards in accordancewith DaVita's Mission and Core Values.This position requires the delivery, maintenance and improvement of servicesprovided to internal and external teammates and partners. This would includeidentifying, collaborating and managing communications and action plans tosustain such customer service. Those groups include DaVita Guest Servicesmanagers, other supervisors, business analysts, field operationsleadership, internal teammates and external hospital/physician partners. Essential FunctionsSuccessfully maintain overall performance metrics including but not limitedto: Service Level Agreements, Cycle Time, placement rates and other KPIs.Provide coaching, development and successful growth of the teammates thatreport to them.Through direct, daily involvement - Supervisor is responsible for thesuccessful and expedited placement of all patients within their area ofresponsibility.Review and gain insight from performance metrics and relate pertinentinformation to our field partners.Other duties as assigned.Here is what you can expect when you join our Village:A "community first, company second" culture based on Core Values thatreally matter.Clinical outcomes consistently ranked above the national average.Award-winning education and training across multiple career paths to help youreach your potential.Performance-based rewards based on stellar individual and team contributions.A comprehensive benefits package designed to enhance your health, yourfinancial well-being and your future.Dedication, above all, to caring for patients suffering from chronickidney failure across the nation.QualificationsA minimum of 1 years of progressive call center experience includingexperience in a supervisory or management role. 5+ years of experience in amulti-shift 75+ seat contact center environment is highly desiredA proven understanding of call center technology including workforcemanagement applications, quality monitoring software and phone switch systems.The ability to work variable shifts as necessary to cover other supervisor'svacation time and during high volume periodsIntermediate computer skills in Microsoft Word, Excel, Outlook and PowerPoint.Knowledge of medical terminology and third party payment systems is preferred- holding a clinical license is a plusEDUCATION:Bachelor's degree (B. A.) from four-year college or university; or oneto two years related experience and/or training; or equivalent combinationof education and experience.High School Diploma is requiredJoin us as we pursue our vision "To Build the Greatest Healthcare Communitythe World has Ever Seen."Why wait? Explore a career with DaVita today.Go to http://careers.davita.com to learn more or apply.To learn more about our Village and the world of dialysis, .WARNING: Job Recruitment Scam NoticePlease note that DaVita Careers has been made aware of a phishing, jobrecruitment scam in which third parties are fraudulently representingthemselves as recruiters of our company. These scammers are posting fakeDaVita job openings and communicating with job candidates in an effort toobtain personal information and money. Please follow link to learn more aboutthis scam.Learn More:DaVita is an equal opportunity/affirmative action employer. As such,DaVita makes hiring decisions solely on the basis of qualifications andexperience, and without regard to age, race, color, religion, sex,gender identity, sexual orientation, national origin, disability orprotected vWe maintain a drug-free workplace and perfo