Program Manager, ADS Operations Strategy in Cambridge, Massachusetts

Amazon is looking for a passionate, results-oriented Program Manager to join the Alexa Data Services (ADS) – Operations Strategy team. This role requires an individual with excellent project management abilities and outstanding business acumen. The candidate will be a self-starter, comfortable with ambiguity, have a strong track record of delivering results and brings attention to detail. The candidate is also a customer advocate with exemplar communication skills and the ability to influence without authority.


The successful candidate will work in lock-step with multiple business and operation teams, and will have a proven track record of full cycle project management, from conception and design through implementation, measurement and continuous improvement. Responsibilities will include:

  • Build and implement resource management processes across ADS that will allow the organization to scale to customer demand in the coming years

  • Plan and manage various projects as part of the program through its life cycle and report on progress. Projects will include the design and development of work allocation guidelines, an operating model, and key performance indicators.

  • Manage risks and issues and take corrective measurements

  • Coordinate the projects and their inter-dependencies

  • Manage stakeholder communication and drive change throughout the impacted stakeholder groups

  • Bachelor’s Degree in Business Administration or related discipline required

  • PMP Certification highly desirable

  • 5+ years of relevant work experience leading large-scale, complex and cross-functional projects/programs in an operations or technology role

  • Demonstrated experience and success leading impactful, cross-functional programs/projects

  • Track record of being detail oriented with a demonstrated ability to self–motivate and follow through on projects

  • Tenacity, diplomacy, and a sense of humor

  • Experience communicating with technical and non-technical stakeholders across multiple business units

  • Ability to align efforts of disparate groups to achieve a common goal

  • Ability to quickly adapt to changing priorities and generate innovative solutions in an extremely fast-paced environment

  • Ability to anticipate and manage change in a highly dynamic environment

  • Excellent speaking, writing, and presentation skills, as well as the ability to persuade, inspire, and motivate others

  • Knows how to use data and analytics to make informed decisions

  • Competency in using Microsoft Project

Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation

AMZR Req ID: 575827

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