Reyes Holdings Operations Supervisor Contract in Calgary, Alberta
The ‘Operations Supervisor’ role oversees warehouse and transportation operations of a dedicated McDonald's distributorship with responsibility for planning/scheduling of manpower and equipment of the hourly workforce while nurturing an environment that maximizes employee safety, involvement and morale. Further, this position will administer and monitor daily dispatch while maintaining a master delivery schedule and providing interpretation of the Collective Bargaining Agreement.
Within the scope of his/her responsibility, the operations supervisor ensures safety is a number one priority through effective daily communications and action plan execution with employees while advocating injury/collision risk management and incident avoidance. The incumbent will further ensure optimized equipment utilization while driving overall cost reductions without impacting store delivery targets/service.
This position provides strong technical support as well as direction, guidance & leadership to the Warehouse and Transportation Departments at an assigned distribution centre.
Plan and execute daily manpower requirements for current day and week, keeping overtime to a minimum
Conduct daily shift meetings, communicating appropriate safety and operational messages, taking suggestions and answering questions
Assign daily work duties to drivers and warehouse workers ensuring safety, service reliability and productivity requirements are met
Manage work flows efficiently, meeting the requirements of our Collective Bargaining Agreement
Maintain Syntellic, Paragon and Xatanet programs (knowledge of these software packages an asset)
Create and maintain production and/or master delivery schedules, including route, restaurant and other pertinent information
Maintain associated employee bids
Maintain statistical information on employees, productivity, reliability, equipment, fuel, mileage, delivery schedules, service etc.
Prepare and upload the daily route trial, adjusting options for greatest opportunity in maximizing safety, service and cost efficiencies
Audit all drivers trip records for legal and process legitimacy
Maintain and audit weekly payroll entries for drivers and/or warehouse workers
Provide training, support and direction to employees to ensure understanding of and adherence to standard operating procedures (SOP’s)
Oversee quality control for in-house and en-route product
Conduct near miss, injury and collision investigations, completing corrective actions promptly and communicating resolutions broadly
Communicate across Warehouse, Transportation and Customer Service departments regarding possible issues impacting our customer or one-another
Review service providers’ performance to ensure service and quality requirements are met and cost controls are met.Leadership
Perform supervisory functions which include follow up with drivers and/or warehouse workers while holding employees accountable through recognition & discipline.
Demonstrate leadership through effective teamwork and demonstrating a positive attitude
Develop and maintain effective working relationships across the company
Participate in training, inspection, investigation and continuous improvement programsAdministration
Collect and record statistical information for reporting purposes.Facility & Equipment
Ensure compliance with industry, company and sanitation standards, including making sure physical plant and transportation equipment is free from hazards and meets legislated requirements.
Bachelor’s degree (or equivalent) in business, engineering, logistics or related field.
Ideally shall have three to five years’ experience in high-volume, food service, unionized distribution or logistics.
One to three years of progressively responsible supervisory experience
Strong computer software (ie. MS Office) skills required
Experience with Routing and Onboard Software, a strong asset
Leadership competencies required
Integrative thinker and excellent problem solving skills.
Strong work ethic, ability to multi-task in a high pressure work environment
Attention to detail, organization skills
High initiative, self-motivation
Strong, interactive team player.
Excellent time management skills, ability to manage multiple priorities.
Ability to produce accurate and timely reports.
Excellent communication and presentation skills (verbal and written).
The work environment is set within a multi-temperature distribution centre. Safety shoes are a requirement as your work area will be located at the warehouse supervisory station or in the transportation dispatch station. Business casual attire is required. In this 40-hour per week work schedule, your shift will regularly include weekend work as well as variability in shift start/finish timings (days/afternoons/evenings), based on specific job location requirements. Shift timings will likely be subject to rotation and scheduled days of work may change from time to time based on business requirements. Flexibility in your schedule is a key job requirement.
Fulfill Your Promise.
Leaders Developing Leaders
Martin Brower is the largest McDonald’s distributor worldwide delivering more than 500 million cases to 20,400 restaurants around the world each year. In addition to McDonald’s, Martin-Brower services other quick service restaurants including Subway and Bob’s in Brazil and Subway and Outback Steakhouse in South Korea – www.martinbrower.com at http://www.martinbrower.com/
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Due to the nature of our business in regard to such things as delivery schedules, order inputs, selection, and Hours of Service, overtime, attendance and punctuality are essential job functions. Should an individual in this classification not be able to adhere to this requirement due to a disability, they should contact their Human Resources department to see what, if any, reasonable accommodation may be made.
Martin-Brower of Canada Co. is an equal opportunity employer
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