Camping World and Good Sam Operations Manager in Calera, Alabama

Requisition Number:


Job Title:

Operations Manager

Area of Interest:

Service - Installation/Maintenance/Repair





Position Type:

Full Time

Job Description:

If you are ready to put your experience to the test and have fun with a growing company, then check us out!

Camping World and Good Sam are the world's largest RV dealership and outdoor retailer. We provide a fantastic opportunity to hone your skills and become a true partner in helping us grow our company.

Essential Job Functions:

· Maximizes installation sales, installation fees and service fees through ensuring quality, timely product installations and repairs

· Supervises daily Service Department activities

· Supervises shop personnel providing support with technical installations

· Trains employees on new products and safety procedures

· Monitors and reviews work schedules, customer letters and comments, technician productivity and labor control reports

· Tracks monthly departmental results

· Reviews departmental budget with Service Manager to maximize installation sales and fees

· Assures productivity standards are met

· Provides "cradle to grave" customer service

· May answer phones and provide assistance

· Maintains a safe work area for customers and coworkers

· Performs other miscellaneous duties as assigned

· May cross train to perform other duties

Essential Job Skills:

· Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals

· Ability to handle multiple tasks

· Ability to plan and prepare work schedules for optimum coverage

· Ability to communicate in a professional and tactful manner

· Ability to prioritize work assignments

· Ability to provide accurate and helpful information to customer

· Ability to analyze and write reports

· Ability to handle problems and facilitate successful outcomes

· Willingness to accept additional tasks, duties and/or direction from management

· Some supervisory experience preferred

· Basic math skills

· Comprehensive knowledge of product installation activities

· Working knowledge of the activities, methods, procedures and policies of a Service Department environment

· General knowledge of products, installation schedules, product prices and current sale items

· Forklift experience/certification preferred or ability to be certified required

· Valid Driver's License Required

We promote a drug-free work environment. Competitive pay, based on experience.

We don't just accept diversity — we support it, celebrate it and thrive on it for the benefit of our associates, our customers and our company. We are proud to be an equal opportunity workplace where we strive to think outside – and not simply check – the box.