TSYS Trainer I - Customer Service/Operations in Broomfield, Colorado
Every day, the people of TSYS® and Netspend® improve lives and businesses around the globe through payments. We make it possible for millions of people to move money between buyers and sellers using our payments solutions including credit, debit, prepaid and merchant services. We are "People-Centered Payments", and our team has the unique opportunity to help create a world in which payments make people's lives easier and better. This is both a tremendous honor and an important responsibility for those who accept the challenge. If you are looking to make a valuable difference for people everywhere — and for yourself — we may have the right place for you.
The Operations / Customer Service Trainer is responsible to assess, design, deliver, and evaluate training and blended learning solutions that support employee development for TSYS products and operational requirements to exceed quality expectations.
Requirements and Responsibilities:
Partner with peers, subject matter experts, and management teams to develop and execute programs that meet project and company goals
Design and deliver training to a range of skill levels from new hires to advanced technical support
Create project plans to deliver new trainings from initial needs analysis through implementation and evaluation
Create and update training materials to ensure effective content that integrates into the overall operational training model
Incorporate active and scenario based training methods that limit lecture style delivery
Use classroom management techniques to provide best possible learning experience while adhering to time limitations
Design and develop interactive e-Learning courses including graphics, video, audio, etc.
Research and implement learning solutions and best practices
Continuously develop skills to deliver innovative, cutting edge training and development programs
Excellent organizational, analytical, and systems skills with a keen attention to detail
Excellent project management and time management skills with ability to handle competing priorities independently
Excellent presentation and written communication skills
Technical writing skills preferred
Ability to quickly understand new, complex technologies and concepts
Ability to embrace change with enthusiasm and collaborate with internal and external team members
Ability to identify and work with different learning styles and backgrounds
Education and Experience:
Minimum 2 years in a training/facilitator role, adult learning preferred
Experience developing instructional materials, a plus!
Proficient with Microsoft Office products: Word, PowerPoint, Excel, Outlook
Experience with Adobe Captivate and SharePoint preferred
College degree preferred
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US Applicants:TSYS is an equal opportunity employer (EOE) committed to employing a diverse workforce and sustaining an inclusive culture. For more information about your rights, click here.
Qualified individuals with disabilities may be entitled to reasonable accommodations to assist in their pursuit of employment with TSYS. This includes assistance in completing the job application (online or otherwise) and reasonable accommodations during the hiring process. For assistance with reasonable accommodations needed to apply for a job, please contact the TSYS Pay and Benefits Center between 8 a.m. and 7 p.m. Eastern Monday-Friday at +1.706.644.8747 or +1.877.644.8747 or email at PayandBenefits@tsys.com.
Outside of US Applicants:
TSYS is committed to diversity and equal opportunities for everyone. We are committed to ensuring that all job applicants and team members are treated equally, without discrimination because of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability, age or any other characteristic prohibited by law. For more information, please refer to our Code of Business Conduct and Ethics, found here.
The people of TSYS® and Netspend® are part of something bigger. We have the opportunity to touch millions of people and businesses each and every day - both a tremendous honor and a huge responsibility. We are known around the world for the passion and enthusiasm we bring to the business of payments.
TSYS team members are the best and brightest in the industry, with both the drive and ambition required in today's market. We have yet to find limits to what our people can accomplish together.
Our family of companies offers a wide array of careers in which team members can leverage their skills and advance their future, while helping TSYS succeed in delighting customers around the world. We want to help candidates find the right fit within the TSYS family and in the right location.
Visit our career sites for more information about TSYS and Netspend.