TSYS IT Operations Technical Team Lead in Broomfield, Colorado
Every day, the people of TSYS® and Netspend® improve lives and businesses around the globe through payments. We make it possible for millions of people to move money between buyers and sellers using our payments solutions including credit, debit, prepaid and merchant services. We are "People-Centered Payments", and our team has the unique opportunity to help create a world in which payments make people's lives easier and better. This is both a tremendous honor and an important responsibility for those who accept the challenge. If you are looking to make a valuable difference for people everywhere — and for yourself — we may have the right place for you.
Summary of This Role
Responsible for designing, implementing and maintaining Windows systems in company environments. This includes all approved vendor hardware and software for enabling the developmental, operational and production support groups to perform their assigned tasks. Serves as a technical resource for the company and is responsible for resolving issues with the hardware and software used at companyinstallations.
What Part Will You Play?
Oversees installation and documentation of Windows Operating Systems. Performs Operational Acceptance Testing and evaluations as part of Service Integration, ensuring acceptability and usability on a scale, capacity, resiliency and reliability level. Provides estimates of work effort and impact of projects and tasks. Reviews highly complex designs and configures hardware, peripherals, services, settings, directories, storage, etc. in accordance with design requirements. May design and implement multi-site Windows Active Directory infrastructure.
Oversees the monitoring of systems to ensure platforms are available in accordance with Service Level Agreements (SLAs). Provides complex support to ensure that the monitoring systems are available at all times and that the appropriate thresholds and alerts have been set to ensure system availability. Reacts, directs and responds to events in accordance with escalation procedures. Provides complex statistical information to datacentre management for weekly and monthly status update and additional information as required. Acts as the role of 3rd line technical support. Advises and deploys changes in accordance with the TSYS change control process. Administers the raising, updating, closing and approval of change control tickets in accordance with Service Management guidelines.
Oversees, monitors, and reviews system logs, detect and troubleshoot problems, and escalate to appropriate level. Provides issue resolution as and when required, uses the Service Manager application to record activities. Provides feedback and updates to the Incident resolution support teams. Provides on call support within the on call structure 24/7. Investigates, troubleshoots, and provides mentoring for escalated issues.
Conducts highly complex system maintenance by planning and developing strategy on patch management, firmware management and Operating Systems upgrades in line with best practices across TSYS and the industry at large. May provide oversight for out of hours support for pre-arranged changes and maintenance events. Monitors and interacts closely to ensure systems are backed up in accordance with required practices and procedures.
Reports and investigates security breaches in accordance with Information Security guidelines. Reviews and investigates any issues identified via security monitoring applications. Reviews system access in line with the required practices and procedures following Information Security guidelines. Maintains the systems responsible to the level required to meet the Payment Card Industry (PCI), Security Standards and other applicable industry best practices.
Create, review, and evaluate the availability of disaster recovery systems, maintaining code, configuration and documentation in-line with Production systems. Perform regular disaster recovery testing for internal and client facing systems.
Interacts closely with the respective client service representatives and works with all levels of team members across business units within the company. Provides team members with complex platform overview training and supporting documentation. Attends status calls when requested and provides detailed technical support. Mentors less experienced team members in becoming active participants in Windows Administrator role and provides small group training and knowledge transfer team training.
Continuously evaluates all systems supported or maintained for potential service improvements utilizing automation and orchestrations technologies. Ensures skills are updated by attending the appropriate courses, utilization of reference materials, Internet resources, and vendor sponsored seminars.
Manages and monitors time, scope and cost for project based on the identified requirements. Identifies issues and may need some guidance with anticipating issues that need escalation; points of escalation are within the leadership team.
Collaborates, negotiates, and manages issues to resolution. Conducts conflict management with internal and/or external stakeholders as requirements are identified, delivery issues arise, and scope changes are requested, etc.
Makes decisions within established processes, methodologies, etc.; with some oversight, makes recommendations outside of established guidelines
What Are We Looking For in This Role?
Relevant Experience or Degree in: Major in Computer Science preferred, other majors considered. Willing to accept additional experience in lieu of a degree.
Typically Minimum 6 Years Relevant Experience in system administration or related experience, project management or related field.
Exerpience in Implementing and maintaining Active Directory; Windows Server; MS Windows Clustering; enterprise SAN and NAS configurations; MS SCCM and VMware VCM; Antivirus Software, Application White Listing and Device Control; TCP/IP and other networking principles including DNS and DHCP; scripting language
Experience with managing VMWare virtualization technologies; Virtual Center Management and Administration; vSphere Server, vSphere Client, and vCenter Server; Installation and support of VMware View to include Pool Management, Entitlements, Upgrades, and Break/Fix; deploying virtual machines and use technologies such as Snapshots, clones, templates.
What Are Our Desired Skills and Capabilities?
Skills / Knowledge - Having wide-ranging experience, uses professional concepts and company objectives to resolve complex issues in creative and effective ways. Some barriers to entry exist at this level (e.g., dept./peer review).
Job Complexity - Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results. Networks with key contacts outside own area of expertise.
Supervision - Determines methods and procedures on new assignments and may coordinate activities of other personnel (Team Lead).
Windows Server, MS Windows Clustering
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US Applicants:TSYS is an equal opportunity employer (EOE) committed to employing a diverse workforce and sustaining an inclusive culture. For more information about your rights, click here.
Qualified individuals with disabilities may be entitled to reasonable accommodations to assist in their pursuit of employment with TSYS. This includes assistance in completing the job application (online or otherwise) and reasonable accommodations during the hiring process. For assistance with reasonable accommodations needed to apply for a job, please contact the TSYS Pay and Benefits Center between 8 a.m. and 7 p.m. Eastern Monday-Friday at +1.706.644.8747 or +1.877.644.8747 or email at PayandBenefits@tsys.com.
Outside of US Applicants:
TSYS is committed to diversity and equal opportunities for everyone. We are committed to ensuring that all job applicants and team members are treated equally, without discrimination because of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability, age or any other characteristic prohibited by law. For more information, please refer to our Code of Business Conduct and Ethics, found here.
The people of TSYS® and Netspend® are part of something bigger. We have the opportunity to touch millions of people and businesses each and every day - both a tremendous honor and a huge responsibility. We are known around the world for the passion and enthusiasm we bring to the business of payments.
TSYS team members are the best and brightest in the industry, with both the drive and ambition required in today's market. We have yet to find limits to what our people can accomplish together.
Our family of companies offers a wide array of careers in which team members can leverage their skills and advance their future, while helping TSYS succeed in delighting customers around the world. We want to help candidates find the right fit within the TSYS family and in the right location.
Visit our career sites for more information about TSYS and Netspend.