KeyBank Analyst Lead, Operations in Brooklyn, Ohio
JOB BRIEF (PURPOSE)
Plays a leadership role in providing ongoing production support, project support, business analysis and subject matter expertise for lending systems, including consumer, commercial, corporate bank, and collections applications. Independently drives assigned initiatives to successful conclusions within established time and budget goals.
ESSENTIAL JOB FUNCTIONS
Performs business analysis for consumer and/or commercial loan applications in Loan Services; applications include mainframe, PC, distributed systems, databases, and/or web-based applications.
Plays a leadership role in providing ongoing production support for Loan Services’ loan applications and processes; acts as first line of contact for user reported inquiries and problems; performs problem reporting, tracking, resolution, root cause analysis and identification of preventative measures.
Chairs problem and enhancement review meetings with business partners, including Loan Services Functional Teams, Operational Balance & Control, Key Technology, Risk, and Vendors.
Leads and coordinates small projects and initiatives; provides subject matter expertise, business analysis and support for small to large scale projects, including but not limited to analyzing and defining scope and business requirements, identifying and resolving project issues, testing, implementing and supporting installations.
Acts as system consultant to Loan Services Functional Areas and Lines of Business relative to new products and initiatives.
Translates business needs and requirements to Technology partners; translates technical material to the Loan Serivces Process Areas and Lines of Business.
Maintains knowledge and expertise in Loan Services processes, supporting applications and their interfaces.
Builds relationships and communicates effectively with the Loan Services Process Areas, Lines of Business, Key Technology, Vendors and other Support Partners.
MARGINAL OR PERIPHERAL FUNCTIONS
Cross-train to ensure full coverage of applications and functions.
Independently seek out learning opportunities to develop oneself.
Mentors other business analysts to enhance their knowledge and experience, resulting in higher performance; identifies and provides learning opportunities to other business analysts.
Bachelor’s degree in Business/related field or equivalent work experience.
Demonstrated technology/systems aptitude.
Proven ability to build successful working relationships with clients and partners.
Proven ability to lead small projects and initiatives to successful completion.
Excellent organization skills including the proven ability to plan, schedule, coordinate and implement initiatives.
3-5 years consumer and/or commercial loan system experience.
Thorough knowledge of Loan Services workflow and practices.
Knowledge of Loan Services systems, i.e., ACAPS, ALS, CACS/CAS, KeyView Deluxe, CLS, Dealer FloorPlan, Loan IQ and Black Knight
Knowledge of banking, accounting and/or finance.
Knowledge of lending regulations.
Project management experience, training or exposure, including experience using Workfront (fka AtTask).
Six Sigma certification or experience.
KeyCorp's roots trace back 190 years to Albany, New York. Headquartered in Cleveland, Ohio, Key is one of the nation's largest bank-based financial services companies, with assets of approximately $134.5 billion at March 31, 2017. Key provides deposit, lending, cash management, insurance, and investment services to individuals and businesses in 15 states under the name KeyBank National Association through a network of more than 1,200 branches and more than 1,500 ATMs. Key also provides a broad range of sophisticated corporate and investment banking products, such as merger and acquisition advice, public and private debt and equity, syndications, and derivatives to middle market companies in selected industries throughout the United States under the KeyBanc Capital Markets trade name. KeyBank is Member FDIC.
ABOUT THE BUSINESS:
Key Technology and Operations (KTO) is Key Bank’s shared services organization for technology, operational, and servicing functions supporting business partners and clients across all lines of business. Within the overall organization, KTO provides efficient, reliable and secure technology; creates an effective variable cost technology delivery model that maximizes the return on IT spend; orchestrates the efficient use of corporate information and technology assets; and supports innovation that creates competitive distinction. KTO is effective and efficient in payment and deposit servicing, loan servicing, exception and dispute processing, investment and support services, sourcing and procurement, as well as enterprise-wide fraud prevention, investigations and operational support to human resources and the Bank’s BSA/AML program.
FLSA STATUS: Exempt
KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.