The Estee Lauder Companies Manager, Retail Operations and Project Management, Le Labo in Brooklyn, New York

Manager, Retail Operations and Project Management, Le Labo

Brand: ELCV


Le Labo is a niche perfume company, born in Grasse and raised in New York City. We sparked a revolution ten years ago and today, we remain unconventional in the luxury perfume market. Every fragrance is freshly hand-blended and each label is personalized on-site, at the moment of purchase. Mindful in everything we do – from fragrance creations to where we choose to open a new boutique – our primary mission is to share the beauty of our craft with the world. It is more than just product; Le Labo offers sensorial experiences, memories and a point of view. It is a lifestyle.

Our distribution is intentionally selective with only 30 lab-boutiques worldwide and limited counters within a curated selection of retail partners. Our global office is based in Williamsburg, New York and our European office is based in Shoreditch, London. We are also a recent addition to the Estée Lauder family.

Job Summary

We are currently looking for a Manager of Retail Operations and Project Management to join the team, based at the Global Headquarters in Williamsburg, Brooklyn.

The majority of growth over the next few years for Le Labo will be fueled by the expansion of our distribution footprint. As we expand and open doors, we need to carefully manage our processes, our costs, and ultimately, how we ensure that the unique in-store experience and expression are maintained as we accelerate. The Retail Operations and Project Management Manager will play a critical role in tracking and managing the global door roll-out, ensuring all timelines are met, costs are kept within budget, and all work streams are efficiently executed and implemented.

This position reports into the Global Brand General Manager, and requires working very closely with various functions within the Global Brand team, as well as with the regions, markets and external vendors.

Primary Responsibilities:

  • Manage timelines and traffics all requests for global store openings, personal care retrofit projects and merchandising / window implementation; directly works with external vendors to manage them vis-à-vis established timelines, tracking work and deadlines.

  • Responsible for establishing, facilitating and maintaining workflow and communication between Retail Operations Roll-Out and all other contributing departments

  • Host regular status meetings with key cross-functional team members to ensure efficient communication and coordination of job requests.

  • Meet regularly with external vendors to ensure coordination and timely deliveries of projects and tasks.

  • Responsible for analyzing job budgets. Manage cost/billing allocations to each store/affiliate.

  • Tracks and earmarks inventory of vintage / custom furniture pieces in Le Labo warehousing.

  • Facilitates sharing of information, processes and documents between Store Ops NA and Intl.

  • Work with Intl and NA Business Dev leads to continually improve on systems in the retail operations area. Propose changes / innovations to workflow and communication formats.


Qualifications & Skills:

  • BS/BA preferred

  • 5 years of work experience, either in project management / operations in related field

  • Exude passion for Le Labo and deeply appreciate, understand the Brand DNA

  • Be a motivated, self-starter, with the ability to work both independently as well as collaboratively with a team-player mindset

  • Ability to work with cross-functional teams, internal and external vendors, as well as with international regions / markets

  • Adaptability in working within different work cultures and organizational teams, e.g., entrepreneurial start-up, larger corporate structures, etc

  • Highly developed project management and tracking skills, and strong sense of timelines and keeping projects / tasks on track

  • Highly organized and able to manage complex projects

  • Strong communication skills

Job: Creative / Design

Primary Location: Americas-US-NY-Brooklyn

Job Type: Standard

Schedule: Full-time

Shift: 1st (Day) Shift

We are an equal opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. Job Number: 179140