BMO Financial Group Senior Manager-Lending Operations in Brookfield, Wisconsin


The Commitment & Collateral Administration Team Manager has accountability for managing a team that provides loan system boarding support for Business Banking and other lines of business. Key responsibilities of the team include reviewing loan documentation to determine appropriate set-up on LoanIQ, structuring and maintaining deal parameters on LoanIQ, including processing amendments, renewals, terminations, etc., and maintaining information within the bank’s core commitment and regulatory reporting systems. Other functions within the team include providing post-closing support for Commercial Banking and a centralized Reports Monitoring team.


Product & Process

  • Act as the escalation point for critical business issues, ensuring the potential problem areas or trends and recommended solutions are further escalated to the senior manager.

  • Provide deep knowledge and technical expertise to resolve complex customer inquiries and issues (including investigation and resolution), support process, product or technical design, and provide consultative services within PO and/or to internal business partners/ external customers.

  • Formulate, develop and implement procedures for the team on an on-going basis, ensuring adequate control measures are in place.

  • Partner with internal business partners and other PO teams regarding new product development as appropriate.

  • Partner with internal business partners to meet service delivery expectations at the operational level.

  • Provide professional/ technical advice and counsel to internal business partners and PO colleagues.

  • Manage quality and continuous improvement of existing processes.

  • Assess the business unit’s strengths/ weaknesses/ capabilities in comparison to competitors, identification of competitors, status of information technology (IT) capabilities, emerging trends, cost competitiveness, including benchmarking costs, where appropriate.

  • Identify industry productivity/ quality standards and benchmark the Bank to industry.

Risk & Control

  • Define and interpret standards and targets of a risk management framework, applying them to the activities of the teams.

  • Ensure team contingency planning for all teams to support the business and maintain continuity of critical processes throughout a contingency event.

  • Ensure the identification of team control risks and gaps, ensure appropriate action plans are in place to address the risk and escalate to appropriate parties.

  • Assess and manage team production situations to mitigate risks and exposures for the purpose of providing corrections and solutions on deficiencies in process and control.

  • Ensure team understands risks inherent in the operating area and ensure appropriate actions, including accuracy and safeguarding of all documentation, and any other requirements to ensure operational integrity is maintained within the business.

  • Ensure team understands regulatory and compliance requirements as prescribed for the business unit, and provide recommendations and implement actions to ensure adherence as required.

  • Ensure business unit procedures/ standards are documented, reviewed regularly and updated as needed to prevent losses and avoid unnecessary expenses.

  • Ensure adherence to all aspects of FirstPrinciples, Our Code of Business Conduct and Ethics Corporate Policy, as well as all applicable legislation, regulatory rules and requirements, and Bank standards, policies and procedures (P&Ps) for such things as potential conflicts of interest, safeguarding of customer information, trading in securities, anti-money laundering, privacy and disclosure of outside business activities.

  • Ensure strict confidentiality is maintained for both customer and Bank information to protect the customer and the Bank and to ensure compliance with Bank P&Ps.

  • Follow security and safeguarding procedures and apply appropriate due diligence in accordance with Bank policy for the prevention of loss due to such things as fraud or defalcation.

  • Manage risk and minimize losses through monitoring and controlling various reports and taking appropriate action, ensuring compliance requirements, audits and verifications are completed in accordance with Bank P&Ps.

Change Management

  • Assist senior management or director in developing shorter-term strategic direction for the business unit and provide input into longer-term business unit strategies in order to support PO/ T&O/ Bank business direction and objectives.

  • Participate, as a key technical resource/ advisor, in (or occasionally lead) projects/ task forces in support of major PO/ line of business (LOB)/ enterprise-wide initiatives.

  • Implement internal business partner/ external customer initiatives, ensuring operating needs are fulfilled to meet requirements.

  • Implement continuous improvement and change initiatives within the team.

  • Effectively prepare business unit team members for change.

  • Develop and implement team change management plans to execute continuous improvement and other initiatives in support of the business strategy.

  • Foster an environment of continuous improvement and encourage the team to identify process improvements/ new ideas, and adopt best practices.

Financial Management

  • Ensure the team is meeting standards and service level agreement (SLA) and/or business partner agreement (BPA) requirements.

  • Ensure cost-effectiveness of all activities and continuously seek productivity and cost-reduction initiatives.

  • Hold employees accountable to positively influence the business unit’s financial performance.

Business Performance Management

  • Lead a team in the delivery of exceptional customer service that builds trust through responsive, accurate, consistent, knowledgeable and available services and support.

  • Develop, implement, review and recommend revisions to the business unit’s twelve- to eighteen-month business plan, including such things as financial, operational and resource components.

  • Monitor and manage changing team business requirements and SLA and/or BPA quality measure performance, and escalate issues as appropriate.

  • Develop and implement business performance measures, providing reports and presentations, as appropriate.

  • Manage effective working relationships with key business partners/ suppliers and service providers.

  • Provide consultative support to internal business partners and customers, directly or indirectly, utilizing strong operational knowledge.

  • Manage costs to a favorable trend with no adverse impact on quality, customers or employees, utilizing strong working knowledge of Key Performance Indicators (KPIs) and the business unit’s drivers associated with its processes/ functions. Analyze trends and communicate results to employees and management. Forecast and action a plan to effectively manage costs.

  • Align individual performance goals to team and organizational goals.

  • Demonstrate behaviors that are consistent with “Being BMO” model and aligned with BMO values.

Managerial Leadership

  • Provide planning, day-to-day leadership and direction to teams of employees by setting the context and direction, defining accountabilities, tasks and assignments, and establishing boundaries for decision-making and approvals.

  • Establish and maintain managerial practices (e.g., creating a collaborative environment) that build a high performance work environment within the team.

  • Provide performance feedback and coaching, and make recommendations regarding hiring, transfers, terminations, recognition and compensation.

  • Ensure measurable, quantitative team training and development strategies that accelerate the performance of the team and individual are in place.

  • Build, develop and maintain effective relationships with internal business partners/ external customers/ stakeholders for the purposes of enhancing team effectiveness.




  • University degree/college diploma or equivalent work experience

  • 5 to 7 years of business banking or commercial banking experience, preferably in Operations.

  • 2 to 4 years of management experience

  • Experience with LoanIQ

  • Solid knowledge of standard desktop applications (Microsoft Office Suite, Outlook, Skype, Adobe)

  • Advanced knowledge and understanding of the business unit’s key products and services, processes and controls

  • Advanced understanding of the business unit’s risk and regulatory requirements

  • Advanced knowledge of the business unit’s transaction fulfillment procedures

  • Advanced knowledge of process and/or project management

  • Advanced understanding of internal business partners’ business, services and organization


  • Advanced problem-solving skills

  • Advanced decision-making skills

  • Advanced analytical skills

  • Advanced prioritization skills

  • Advanced customer service and relationship management skills

  • Advanced managerial leadership skills

  • Advanced risk management skills

  • Advanced planning skills (re finance, resource, input on strategy)

  • Advanced influence management skills

  • Advanced conflict management/ resolution skills

  • Advanced change leadership skills

  • Strong facilitation/ presentation skills

  • Advanced written and oral communication skills

We’re here to help

At BMO Harris Bank we have a shared purpose; we put the customer at the center of everything we do – helping people is in our DNA. For 200 years we have thought about the future—the future of our customers, our communities and our people. We help our customers and our communities by working together, innovating and pushing boundaries to bring them our very best every day. Together we’re changing the way people think about a bank.

As a member of the BMO Harris Bank team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at .

BMO Harris Bank is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. BMO Harris Bank is an Equal Opportunity Employer for all, inclusive of Minorities, Women, Veterans, and Persons with Disabilities.

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Primary Location:

United States-Wisconsin-Brookfield