Eastern Bank Sr Loan Operations Servicer in Brockton, Massachusetts

When you join Eastern Bank, you join the largest and oldest mutual bank in the country. We pride ourselves in having knowledgeable and experienced professionals that can provide the expertise, personal attention and service our customers deserve.

As the fourth-largest full-service commercial bank in Greater Boston, we are able to offer you unique opportunities for career growth throughout the organization, as well as a competitive compensation and benefits program.

As an inclusive company, we work to ensure that our valued employees are treated fairly, recognized for their individuality, and encouraged to reach their fullest potential. These values have earned us a reputation as a great place to work and provide a strong reason why you should consider a career with us.

  • Daily review and resolutions of all Credit Disputes received thru E-Oscar, ECM, daily mail or customer service, as well as completing all associated responses within required time frames. This function falls under the Fact Act or FACTA federal regulations and requires compliance with same.

  • Processing most Consumer loan and Collections daily maintenance requests, including all Bankruptcy maintenance.

  • Daily report review to identify additional loan maintenance for Equity LOC Term outs, Death Notices, CD rate changes on passbook loans and review of error codes on the FIS Maintenance Cross Check report.

  • Quality Control reviews of other department maintenance.

  • Other functions as needed or assigned by management as well as various special projects

Problem Solving & Decision Making :

  • Ability to balance changing priorities and work demands

  • Must work independently to follow established procedures in order to complete work within the required time frame

  • Performs a variety of clerical tasks of moderate to high complexity.

  • Daily work is subject to proof and review. Errors not corrected would have a moderate impact to the Bank or customer potentially resulting in financial loss and reputation risk of the Bank, and non-compliance with federal regulations. .

  • Works under general supervision and resolves routine problems.

Education and Experience

  • 2-4 years banking experience is required

  • Completion of high school degree or equivalent required

  • Knowledge of eOscar is required.

  • Proficiency with business machines (i.e. adding machines, PC skills)

  • Proficiency with PC software (i.e. Microsoft Word, Excel, Internet)

  • Accuracy and attention to detail

  • Loan knowledge including, but not limited to, billing receivables, accruals, modifications, must be able to interpret and follow loan notes, bills/statements and bank policies and procedures.

  • Average to strong interpersonal skills

  • Strong oral and written communication skills

Organization: Operations

Title: Sr Loan Operations Servicer

Location: MA-Brockton-Brockton 1265 Belmont Street

Requisition ID: 01994