HCA, Hospital Corporation of America Operations Manager in Brentwood, Tennessee

The HCA Physician Services Group (PSG) is the physician and practice management solution for the Hospital Corporation of America (HCA). PSG operates more than 750 practices, Urgent Care Facilities, and partners with HCA’s 165 hospitals to structure employed provider programs, professional service agreements, and joint ventures that offer the communities we serve high quality, cost effective care. We manage a collection of highly motivated and innovative leaders who are committed to excellence in every aspect of their career.

The primary function of theOperations Manageris to manage a staff of Program Coordinators who are responsible for on-boarding new physicians (credentialing / state license verification / malpractice insurance), physician scheduling within the ICU / physician travel arrangements & expense, payer enrollment and billing reconciliations. The Operations Manager is also responsible for processing and reporting of physician contracts, compliance with Healthstream training, maintenance of hospital contract / renewals, billing variance analysis and facility management.


  • Responsible for all facility operations.

  • Manages all on-boarding processes for new physicians. This will include hospital and payer credentialing, state license applications and coordination of med-mal insurance policies.

  • Develops documented SOP’s (Standard Operating Procedures) for all operational functions.

  • Responsible for managing, tracking and reporting all new physician contracts as well as contract renewals. Develops necessary reports that provide current status of ALL physician contracts.

  • Develops detailed physician contract status reports on a weekly and monthly basis.

  • Manages changes in physician compensation rates and ensuring that all physician pay scales are within PAWS / FMV guidelines..

  • Works with Regional Medical Directors and legal department in the timely processing of physician contractual changes.

  • Develops work plans and project management goals during the development and roll-out of new programs. Ensures that all physicians are properly credentialed and licensed within new program development timelines.

  • Manages the recruitment and scheduling process of physician locums when needed.

  • Participates in the provider recruitment process and coordinates all physician and mid-level hires with HR. Ensures the accuracy and the timely processing of all provider contracts, both new and renewal.

  • Ensures that all regulatory compliance and training requirements for ALL physicians are achieved by pre-described due dates.

  • Ensures that ALL hospital contracts are properly tracked and renewed in a timely manner. Develops necessary management reports in order to effectively report on the status of all hospital contracts and will coordinate all contract renewal processes.

  • Manages facility and equipment leases and ensures proper adherence to contractual and renewal requirements.

  • Ensures that all physician payroll documents are processed in a timely manner.

  • Coordinates physician reimbursements (e.g. travel, equipment, conference registrations, etc.).

  • Develops and coordinates physician educational programs as needed, including orientation to the facility and assisting in establishing efficient provider practices.

  • Assists Medical Director with staffing & scheduling issues.

  • Works in conjunction with corporate billing department in order to ensure the accuracy and timeliness of physician billing procedures and policies.

  • Assists physicians in complying with patient billing requirements.

  • Performs other duties as assigned.


  • A Bachelor’s degree in Business Administration or related field is required, with an emphasis in Healthcare Administration preferred. Appropriate experience may be substituted for educational requirements.


  • Five years’ work and supervisory experience in practice management of multiple locations.

  • Effective working knowledge of healthcare financial management, contracting, hospital / payer credentialing and physician relations.

Title: Operations Manager

Location: Tennessee-Brentwood-HCAPS Hospitalists Practice Management

Requisition ID: 26278-58688