Kelly Services Sr Operations Manager - Boston, MA in Boston, Massachusetts

Talent Acquisition Manager – Pharmaceutical Client

We are looking for a Leader to drive our RPO Delivery for one of our Premier Pharmaceutical Clients.

Cambridge, MA


Do you possess a strong Talent Acquisition Operations background with a focus on process effectiveness and recruiting delivery excellence? Are you interested in enhancing your career in an industry that is experiencing significant growth and offers stability? If so, we are interested in talking to you about our Talent Acquisition/Client Lead position in Cambridge, MA. This role offers the opportunity to lead a talented team of Recruiting Professionals who are responsible for building a new R&D team for our Client in Cambridge. If you have a blend Recruiting Operations, Client Management and Team Leadership experience, you will be a great fit for this role!

As a leader in innovative staffing solutions and technology, the Recruitment Process Outsourcing (RPO) practice, a specialized division of Kelly’s Outsourcing Consulting Group (OCG), is part of Kelly Services, a $5.5 billion dollar global staffing company. Our growth continues to be unprecedented as we expand our partnerships with a number of progressive global companies.

In this highly visible Leadership role you will be responsible for:

  • Executing a strategic plan for these Client Programs.

  • Leading a Talent Acquisition Delivery process that is scalable, efficient and ensures we can deliver top talent to our Client timely.

  • Managing a team of Senior Pharma Recruiters, Sourcers, Coordinators/Schedulers and Vendor Management Specialists that are both onsite and virtual.

  • Ensuring all processes related to TA are effective and executed by the team flawlessly.

  • Continuously working to drive process improvement as area are identified.

  • Acting as a consultant to the customer, you will offer HR staffing solutions and objective recommendations to support the client's recruitment needs.

  • Ensuring the recruiting team is meeting and exceeding expectations for the service delivery, compliance, metrics, and quality standards as defined for the programs.

  • Achieving and exceeding program goals inclusive of Metrics and SLA’s.

  • Developing high-level relationships with suppliers and customers and deliver presentations to senior-level customer contacts.

  • Meeting financial targets and managing to a Program P&L.

Desirable qualifications and experience:

  • Bachelors degree

  • 8+ years of Talent Acquisition Leadership Experience – preferably with an RPO Provider, however a strong Corporate TA background will be considered as well.

  • Experience and/or knowledge of hiring within the Pharma/Biotech industry is preferred.

  • Strong process orientation with a background of driving continuous improvement within Talent Acquisition.

  • Ability to work with Sr. Leaders/Hiring Managers in a Consultative way to ensure process effectiveness.

  • Entrepreneurial spirit and drive, coupled with a strong understanding of operations and how it ties into business development and customer service is critical.

  • Experience driving Client growth and managing to a P&L.

  • Good communication, presentation and people skills are essential.

About Kelly Services®

As a global leader in providing workforce solutions, Kelly Services (Nasdaq: KELYA, KELYB) and its subsidiaries, offer a comprehensive array of outsourcing and consulting services as well as world-class staffing on a temporary, temporary-to-hire, and direct-hire basis. Kelly® has a role in managing employment opportunities for more than one million workers around the globe by employing 550,000 of these individuals directly with the remaining workers engaged through its talent supply chain network of supplier partners. Revenue in 2016 was $5.3 billion. Visit and connect with us on Facebook, LinkedIn and Twitter.

EOE including but not limited to Minorities/Females/Protected Veterans/Disabled/Sexual Orientation/Gender Identity.