JPMorgan Chase CIB - Fund Services Operations Business Analyst in Boston, Massachusetts

J.P. Morgan's Corporate & Investment Bank (CIB) is a global leader across banking, markets and investor services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. With $18 trillion of assets under custody and $393 billion in deposits, the Corporate & Investment Bank provides strategic advice, raises capital, manages risk, performs fund services for institutional clients and extends liquidity in markets around the world.

Business Overview:

The Global Fund Services ("GFS") group serves the worldwide securities needs of asset managers, pension funds and central banks. GFS is made up of six product companies; Fund Accounting, Transfer Agency, Trust & Fiduciary, Investment Operations, Investment Analytics and Global Derivatives Services. Our businesses operate throughout the world, but with primary locations in the UK, United States, Luxembourg, Ireland, South Africa and Australia.

Team Description

The primary team objective is to deliver strategic change to the operation teams enabling process efficiencies, risk reductions and facilitating a greater scalable business model within the business. There are numerous projects being managed by the team at any one time, and it is expected that all team members are flexible enough to interchange between multiple project streams where required.

The role is that of business analyst with the primary focus being to work with Operations and the wider project team i.e. Technology and Business functions, to clearly define, document and ensure collective understanding of all requirements related to the project. It is also expected, as required, to be involved in all aspects of the project e.g. Testing, implementation planning etc.

Key Responsibilities

  • Liaise directly with Project manager responsible for the roll out of the project/s within GFS globally

  • Work with business areas on a regional and global basis to identify and document requirements in the form of user stories

  • Work with technology to ensure user stories are sufficiently detailed and there is collective understanding between the business and technology of the required solution.

  • Support unit tests of QA deployed application enhancements

  • Work with Operations areas and technology partners to build the business case in support of each proposed strategic enhancement.

  • Support operations and technology partners in a pragmatic hands on, collaborative work environment


  • Relevant Fund Accounting experience is a clear advantage

  • Needs to be comfortable reporting to an out of country manager

  • Good knowledge of Swim lane diagrams and Visio.

  • Experienced operations manager / business analyst, who is comfortable working in an agile application development environment

  • A clear communicator, who can convert high level ideas into feasible business / technology solution architecture, supporting definition of end state operations process

  • Comfortable in a thought leadership role – you should have your own opinions and be comfortable expressing them

  • Ability to effectively prioritize workloads and work to critical deadlines

  • Ability to work on own initiative and manage / co-ordinate remote resources

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.