Amazon.com Data Center Operations Training Specialist in Boardman, Oregon

The ideal candidate will be highly motivated and be someone who has a proven track record of developing training content and delivering training to others.

The successful candidate will have a data center background, excellent writing skills, and the ability to translate complex technical content into easy-to-understand training. Additionally, the ideal candidate will have training or technical documentation experience, and above all will have a passion for learning and teaching others.

The successful candidate will have the opportunity to:

· Act as a training subject matter expert in Data Center Operations for the development of training on various policies, processes and procedures

· Conduct training needs assessments on a range of requests

· Use eLearning authoring tools to develop engaging training content

· Deliver practical, hands-on training for Infrastructure Operations teams

The primary responsibilities for the Data Center Operations Training Specialist include:

· Collaborating with training team members to ensure training classes are scheduled in accordance with our global curriculum

· Liaising with Infrastructure Operations teams and other stakeholders to determine their needs and requirements

· Organizing and delivering instructor led training for Infrastructure Operations teams

· Overseeing training and documentation projects, including daily/weekly reporting responsibilities

· Creating and updating training content (in various forms/formats), assessments, documentation and practical training to further enhance our training curriculum

· Write and enhance technical and operational processes and procedures

· Reviewing relevant training content and documentation prepared by other members of the training team and supplying timely feedback

· Assisting in managing an in house training facility for continuous learning

· Working with management to coordinate training exercises and drills, where applicable

Basic Qualifications

· 5+ years of server Operating Systems experience

· 3+ years of Data Center experience

· Server Hardware Troubleshooting experience

· Basic Network operation / support experience

· Strong written & verbal communication skills, both oral and written

· Understanding of Data Center hygiene, safety, and security

· Previous experience in training/education/mentoring

· Understands the content development process

· Recent and relevant hands on experience creating training materials and/or written instructions/procedures

· Self-motivated team player

· Proficient with Microsoft Office products (excel, word) and web-based operational tools

Preferred Qualifications

· Good knowledge about Data Center facilities (power and cooling)

· Understanding cabling infrastructure (copper and fiber) including troubleshooting

· Understanding of prioritizing and resolving trouble tickets

· Troubleshoot technical issues on various platforms ranging from Systems to Networking

· Knowledge of Rack Installation

· Hardware diagnostics and replacement of server and network devices and parts

Travel required 25%

AMZR Req ID: 556214

External Company Name: Amazon

External Company URL: www.amazon.com