Regions Bank Bill Payment Operations Supervisor in Birmingham, Alabama
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.
Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored for a set period of time. You may review, modify, or update your information by visiting and logging into the careers section of the system.
At Regions, our Operations Supervisor coordinates and directs the daily operations of an operations unit.
•Assigns work and determines workflow
•Manages nonexempt staff
•Supervises team to ensure that all quality standards are met
•Identifies, designs and implements process improvements to increase department efficiency
•Has the responsibility for hiring, discipline, coaching and counseling of associates
•Ensures staff is properly trained and adheres to policy and procedures
This position is exempt from timekeeping requirements under the Fair Labor Standards act and is not eligible for overtime pay.
•High school diploma or GED and five years banking experience required of which three years’ experience must be in a leadership role (i.e., team leader, supervisor, manager)
•Knowledge of banking products and banking systems required
•Individual must have strong PC skills and excellent written and oral communications skills
•Strong organizational and time management skills are a must with the ability to multi-task
•Knowledge and understanding of applicable standard practices and regulations
Ensure adherence to Regulation E guidelines and timeframes as well as meeting department Service Level Agreements
Monitors daily production trends/data to manage department and financial impact to the Bank while ensuring compliance to policy and banking regulations
Researching and resolving escalations from various stakeholders
Create and maintain policies, procedures, and training materials to maximize customer service while managing risk of daily operations
Must be able to work with little to no supervision
Demonstrate analytical and problem solving skills
Knowledgeable of Regulations E
Proficient in Microsoft Office (Word, Excel and Power Point)
Skills and Competencies:
Display excellent professionalism
Ability to collaborate with management, external partners, and external vendors on business decisions
Must have strong critical thinking skills and ability to work independently to deliver recommendations to management
Strong leadership skills
Ability to drive high associate engagement
- College courses or college degree
At Regions, our culture focuses on five core values that are a commitment to how we will do business:
Put people first
Do what is right
Focus on your customer
Through these values, our mission to make life better drives our desire to improve and make a positive difference in the communities where we work and live through financial investments and volunteering.