Citi MCA Analyst – Consumer Operations in Benito Juarez, Mexico

  • Primary Location: Mexico,Distrito Federal,Benito Juárez

  • Education: Bachelor's Degree

  • Job Function: Operations Customer Service

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 17044920


MCA Analyst - Assistant Vicepresident

Job Purpose:

The MCA Analyst will support the business deliver the bank's operational risk framework and maintain a strong control focus. In this role you will work with the MCA Coordinator in running, and continuously enhancing, the department's support functions and control program.

Job Background/context:

Working with Business and control teams within Consumer Ops to continuously review and enhance MCA and performing quality reviews. The MCA Analyst will have review and validate the testing of controls related to Consumer Operations that will be performed either by the respective Units, Oversight teams (Surveillance teams, BUCO or MCA coordinators, etc.). Support MCA Sr. Analyst and MCA Coordinator to prepare quarterly assessments and Annual Risk Assessment (ARA).

Key responsibilities:

  • Work with MCA owners and key process owners to facilitate and coordinate risk monitoring and mitigation, Testing, Risk Analysis, and Maintenance to support the business effective control environment.

  • Provide information regarding MCA during Internal and External Reviews (i.e. Internal Audit, Strategic Franchise Reviews, FCR, Compliance Testing, Peer review, Regulatory Agencies)

  • Promote active escalation of emerging risk and issues identified within the business

  • Assist the business groups in completing a comprehensive Annual Risk Assessment (ARA) and perform ongoing monitoring procedures defined in ARA.

  • Assist in raising IBAMs and strengthening issue notification and escalation.

  • Assist in delivering ‘Deep Dive’ Reviews for Risk Identification, Analysis, and Management.

  • Provide risk and control subject matter expertise to the Consumer Operations business in managing risks.

  • Partner with the business in root cause analysis of risk events and control breaks, and establish an effective feedback loop to management.

  • Coordinate and perform control testing as part of the MCA for Consumer Operations. Tracking the status of MCA completion and the escalation of exceptions / control failures.

  • Ensure compliance of the annual control must win battles (MWB) assigned by the Banamex Office of Governance & Control in alignment with the control key objectives of Grupo Financiero Banamex (GFB).


  • An ideal candidate would preferably be professionally qualified and have at least 2+ years of internal audit/compliance/risk background gained in consumer banking

  • Undergraduate degree • Professional qualification (CPA, Internal Audit) preferable

Good understanding of retail and consumer banking process and controls concepts, including risk identification, monitoring frameworks and methodologies


  • Undergraduate degree (Business, Industrial Engineer, CPA, Economist, etc.)

  • Intermediate in English and Spanish


  • Action-oriented, flexible, and innovative approach to operational management

  • Passion, humility, integrity, positive attitude, mission-driven, and self-directed

  • Influencing, facilitation, and partnering skills with key stakeholders and Management

  • Strategic and goal-oriented thinker

  • Excellent interpersonal skills – including teamwork and organisational skills

  • Knowledge of regulatory obligations surrounding consumer banking products

  • Ability to work autonomously and as part of a team


  • Ability to foster co-operative and collaborative work

  • Good communication abilities to serve as liaison between different groups within the Organization

  • Proactively mitigate, manage and escalate issues

  • Excellent interpersonal skills – including teamwork and organisational skills

  • Good Written and verbal communication skills;

  • Good attention to detail and ability to multi-task

  • Adaptable to change and constantly seek opportunities to improve process and controls

  • Highly motivated and pro-active individual who is able to work under pressure

  • Ability to manage stakeholders and build trust based relationships

Santa Fe, Mexico City