NCR Professional Services Business Operations Partner in Belgrade, Serbia

  • About NCR Corporation * NCR Corporation (NYSE: NCR) is the global leader in consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables nearly 550 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business. NCR solutions run the everyday transactions that make your life easier. NCR is headquartered in Duluth, Georgia, with approximately 29,000 employees and does business in 180 countries.

    Title: Professional Services Business Operations Partner Location: Belgrade, Serbia

  • Professional Services Division * Through NCR’s Global Professional Services, we help our client companies increase revenue, improve customer service, enable organizational agility, and provide an outstanding customer experience. Our exceptionally talented team, made up of bright, talented, and experienced professionals operate in a fast-paced culture where every team member has autonomy, responsibility and accountability. We value innovative, transformative and disruptive thinking, and an innate passion to make a positive and lasting impact on our industry and our iconic brand.

    Key Areas of Responsibility

    • Manage and direct team of 5-6 direct reports (25 in total group)

    • Project Accounting

    • Manage sub-contractor costs and payments against statement of work; Manage charges to/from other NCR offices

    • Follow contracts to ensure that all revenues due to PS are received, maximize PS revenue

    • Track project costs, revenues, and target margins

    • Initiate customer billings via PSA and ensure billing is done appropriately; Make appropriate accounting entries

    • Financial/Business Management of PS practice using data analytics and KPIs

    • Manage and Direct Revenue forecast through proactive Project Progress & Milestone Reviews

    • Control labor costs and people utilization to align to team profit commitments

    • Analyze practice profitability drivers, recommend and implement improvement plans

    • Serve as Subject Matter Expert for Professional Services Automation tool.

    • Set up projects in PSA; Create project budgets and amend where necessary

    • Follow up to ensure Timesheets are processed and approved accurately and on a timely basis

    • Set up new employees in PSA and provide training on the system

    • Provide coaching to Project Managers in understanding NCR project accounting and to use this to manage their projects

    • Closing projects and engagements when complete

    • Drive Improvements in the operations of the PS business

    • Provide Professional Services expertise/ analysis to PS management

    • Target activities to improve productivity and profitability of PS consultants in the field practices through performance analysis

    • Recommend and implement corrective actions to improve results

    • Address and improve process gaps and inefficiencies

    • Measure and Govern Professional Services business effectiveness

    • Report on a core set of financial, operational, and people-related metrics for multiple levels of PS practices (global, regional, field)

    • Analyze PS business and evaluate metrics, identify opportunities and actions for improvement; Conduct monthly Region reviews

    • Share PS expertise/analysis in the form of operational reviews and audits, as well as process review and audits for compliance

    Requirements

    • Results oriented business leader with solid understanding of budgets, forecasting, planning, and P&L

    • Exceptional presentation skills and ability to instill trust

    • 10 years’ experience building/running Professional Services organization in technology environment.

    • Bachelor's Degree required;

    • Project (PM) and team management experience in a distributed environment.

    • Strong consulting skills and ability to operate at both strategic and tactical levels

    • Exceptional communication and interpersonal skills

    • Demonstrable success planning and managing scope, schedule, cost, resources, quality, and risks

    • Detail oriented person eager to learn, retain and apply considerable amounts of information

    • Ability to work in a team environment in order to resolve customer issues

    • Excellent organizational and time management skills Statement to Third Party Agencies To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes .

    EEO Statement

    NCR is an equal opportunity employer. It is NCR's policy to hire, train, promote and pay associates based on their job-related qualifications, ability and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, marital status, age, physical or mental disability, sexual orientation or veteran status.

Job Professional Services

Title: Professional Services Business Operations Partner

Location: Serbia-Belgrade

Requisition ID: 0049630_P0059894