CME Group Tech Operations Engineer in Belfast, United Kingdom
CME Group: Where Futures Are Made
CME Group (www.cmegroup.com) is the world’s leading and most diverse derivatives marketplace. But who we are goes deeper than that. Here, you can impact markets worldwide. Transform industries. And build a career shaping tomorrow. We invest in your success and you own it – all while working alongside a team of leading experts who inspire you in ways big and small.
Joining our company gives you the opportunity to make a difference in global financial markets every day – whether you work on our industry-leading technology and risk management services, our benchmark products or in a corporate services area that helps us serve our customers better.
With 2,500 employees located around the world, we’re small enough for you and your contributions to be known. But big enough for your ideas to make an impact. The pace is dynamic, the work is unlike any other firm in the business, and the possibilities are endless.
Problem solvers, difference makers, trailblazers. Those are our people. And we’re looking for more.
The Technology Operations Engineer monitors all customer facing environments (Production, Certification, New Release, & Disaster Recovery) within the Clearing & Trading business units; escalates in a timely & efficient manner following guidelines developed within the dept. to the appropriate next level of support to accurately report incidents to management & to document each incident & request handled whether the issue was received by alerting tools or by customer (internal or external).
Uses monitoring tools to detect errors, under direction of Manager TOCC.
Performs basic procedures to recycle monitoring agents.
Performs basic functionality within incident management tools.
Learns to use department website for process recovery. Learns specific application recovery tools used by TOCC. Learns scripts to execute for application recovery. Learns escalation and notification escalation per application.
Learns specific application flows and general functionality by application. Learns application log locations and early log viewing for errors.
Learns escalation protocol per application area. Learns ECC protocol for documentation. Learns phone etiquette for receiving calls and escalation. Learns to create bridge line.
Learns to properly and efficiently uses broad notification tool.
Learns protocol for MindAlign use and other inter-office communication tools. Learns to document timeline of events within crisis management.
Education: A Bachelor's or Master's degree in Computer Science, Information Systems or other related discipline is required; or equivalent combination of education and relevant proven work experience that is required for the specific job level. Typically 2+ years of experience, preferably in production support.
Please note that the working hours for this role are Monday - Friday 7am-4pm.