Dell Sr Analyst, Sales Operations in Beijing, China
Sr Analyst, Sales Operations
Support sales organization through customer, operational and business support. Responsible for serving as primary interface between sales and other operational functions developing sales processes and procedures relating to online/offline order administration, order fulfillment and communication. Evaluates and implements improvements to sales programs and processes including: anticipating demands, account management, leads, planning and prioritization, closing strategies, pricing and margin strategies, sales automation, tools and reporting programs.
Provides pre-sales and/or post-sales operational support. Manages order fulfillment. Researches customer or order problems, and delivers solutions working cross-functionally to resolve. Liaises between the customer/partner and sales organization. Focuses on delivering a positive customer or partner experience. Facilitates product and sales information flow. Drives sales operations process improvements. Serves as interface for order status and handles order escalation and SKU management. May serve as primary interfaces with other internal functions, based on BU and/or regional requirements. May be responsible for influencing sales behavior and capabilities.
Actively participates in process improvement programs cross- functionally. Works on assignments where considerable judgment and initiative are required in resolving problems and making choices, recommendations, or decisions. Regularly exercises discretion and independent judgment on business matters.
Financial and analytical experience. Intermediate computer skills. Intermediate computer skills. Knowledge of appropriate networks, products and protocols. Communication skills.
Education and Experience
Typically requires 2+ years of related experience with a Bachelor’s degree; or equivalent experience
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Critical Hiring Criteria:
200 - STORAGE CORPORATE
China - Beijing