Verizon Operational Assurance - Billing Systems Specialist in Basking Ridge, New Jersey

What you’ll be doing...

This position will support a structured internal framework for billing assurance that aims to synchronize information and activity across governance, risk management and compliance in order to operate more efficiently, enable effective information sharing, and more effectively report activities.

In this role, you will develop, implementand suppors the initiatives to implement Order and Service Assurance governance into the Business. This is inclusive of ensuring Verizon meets regulatory and contractual SLAs for Service Delivery and Service Assurance. Complex reporting and analysis must be done to validate VZ regulatory requirements, state exec orders, contractual obligations, and internal performance agreements are being met. These initiatives require in depth analysis of the business (customer orders/tickets, products, service locations, processes, applications) as well as an understanding on how to interpret various order/service reporting to ensure proper analysis. These initatives will help in reducing the risk of fines/fees to Verizon.

What we’re looking for...

  • College degree highly preferred

  • Approximately 4 to 5 years of experience in service management and/or extensive knowledge of Billing Systems or Audit Processes

  • Excellent knowledge and working experience with creating and implementing Compliance initiatives.

  • Experience working with Legal, IT, Sales and Service teams on account team and customer requirements.

  • Strong working knowledge of VES Billing Systems, processes, and contacts.

  • Experience of process, risk and controls is a must in order to demonstrate how control activities bring in efficiency and reduce costs

  • Experience developing and managing training programs

  • Works with minimum supervision and receives broad guidance, conferring with superior on unusual matters. Will exercise considerable judgement in developing methods, techniques, and evaluation criteria for results.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.

REQNUMBER: 462351-1A