Sabre Senior Operations & Tech Support in Bangalore, India

Req ID: 6881

Job Family: Information Technology/Software Development

Operating in 29 markets across Asia Pacific, with over 2000 local staff, serving premium top blue-chip customers in the travel industry - from travel agencies, airlines, hotels, car rentals and insurance providers. Sabre have grown our presence significantly over the years, in order to tap on the immense potential of the world’s fast growing region. Sabre’s end-to-end technologies help create a differentiated portfolio of solutions and services driven by data and insights on how travel business operates in Asia Pacific. We help our travel partners create better customer experiences, optimise business operations and enhance competitiveness. As we continue to grow in the region, our people are AND will always be our biggest asset & investment, where we continue to bring together the best talent and help them achieve their own career aspirations in a truly global company.

Job Description

Senior Associate GNOC – Documentation / Process Specialist

Job Responsibilities :

  • Candidate will be responsible for writing technical content which includes User Manuals, SOP's, SOW's Knowledge Center, Knowledge Articles, Technical/Engineering Blogs and illustrations.

  • Candidate will need to coordinate with the technical team a given functionalities and its features and write the help topics, blogs, articles, social media post around the functionality.

  • Should be able to write easy-to-follow and illustrative content that can be understood by clients with varying levels of technical knowledge.

  • Candidate will do a competitive study and research to find out the best way to illustrate the features of the product / services.

  • Candidate will work with internal teams to obtain an in-depth understanding of the product / services and the documentation requirements and create documentations that can be used as training manuals

  • Ability to study drawings, specifications, existing documentations, and product samples.

  • Create user documentation for a variety of support services, including how-to guides and instruction manuals.

  • Gather information on customer requirement subjects in libraries and on the web.

  • Organize material and complete writing assignment according to set standards regarding order, clarity, conciseness, style, and terminology.

  • Maintain records and files of work and revisions.

  • Produce high-quality documentation that meets applicable standards and is appropriate for its intended audience.

  • Write easy-to-understand user interface text, online help and developer guides

  • Ability to work under tight timeframes.

  • Ability to work in shifts if needed by specific projects.

Key areas of work :

  • Requirements Documents

  • Processes and Manuals

  • Technical Design Documents

  • Project / Solution Power Point Presentations

  • Technology project scope documents

  • Website content updates

  • Internal Organization news letters

  • Reports and Analytics

Skills Required :

  • Should have experience of 8+ Years into Technical Writing and Technical Documentation

  • Should be able to review, proof-read and write flawless content.

  • Demonstrate attention to detail.

  • Come up with creative ideas for writing articles, blogs, press release, copywriting etc.

  • Writing engaging feature posts for social media - Facebook, twitter, Pinterest etc

  • Check documentation to meet quality standards and requirements.

  • Check copy for grammatical and other errors .

  • Manage technical reviews, and produce documents within schedule, with minimal or no supervision.

  • 4 to 8 years- experience in technical writing or editing. (product / services based industry)

  • Ability to deliver high quality documentation.

  • Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures.

  • Excellent written skills in English.

  • Strong working knowledge of Microsoft Office, Power Point and Process flow creation tools

Mandatory Preference :

  • Should be locally based in Bangalore only

  • Should have relevant experience of 6+ Years into Technical Writing

  • Should be available to join at the earliest, immediate or max within a week

Sabre Corporation is the leading technology provider to the global travel industry. Sabre’s software, data, mobile and distribution solutions are used by hundreds of airlines and thousands of hotel properties to manage critical operations, including passenger and guest reservations, revenue management, flight, network and crew management. Sabre also operates a leading global travel marketplace, which processes more than US$120 billion of global travel spend annually by connecting travel buyers and suppliers. Headquartered in Southlake, Texas, USA, Sabre serves customers in more than 160 countries around the world.

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