Service Corporation International (SCI) Field Operations Support Assistant in Baltimore, Maryland
Overview & Responsibilities:
We currently have a full time opening for a Field Operations Support Assistant at Holy Hill Memorial Gardens in Baltimore, MD. This is the opportunity to be part of the Dignity Memorial® provider network and grow your career in the funeral, cremation and cemetery services business. For us, there is no greater responsibility than celebrating each life like no other and making a difference in the lives of people we serve.
Provides administrative and clerical support to a funeral home, cemetery, crematory or a combination of these facilities. Other general duties include greeting the general public, answering questions and providing general information on services offered in a polite manner with a goal to meet and exceed customer expectations.
Provide Clerical Support
Performs day to day clerical duties as required which may include:
Preparing death certificates, prayer cards and related documents
Greeting family members and friends
Completing required permits and / or certificates
Receiving and / or processes payments and/or contracts
Preparing and processing Veteran’s Paperwork
Ordering supplies, filing and responding to inquiries
Ensures that the required documentation to support requested products and services is accurate and complies with state, federal and company rules and regulations, to include:
Preparing and distributing daily interment or cremation schedules, reports, and documents
Maintaining and verifying the accuracy of logs associated with markers, interments and/or cremations
Acts on calls from external customers, including other cemeteries and mortuaries, to provide product and service selections, to include disposition of remains, contracts, and payments
Coordinates the ordering of memorials and related products and the control of storage inventory for vaults and markers
Oversees the processing of installation orders to grounds and maintenance departments
Enters contracts and cash receipts in HMIS when necessary
Prepares marker/ monument placement paperwork
Composes edits and provides obituaries to newspapers and MeM
Processes account payable transactions
Assists Sales, Community or Family Service Counselors as needed
Assists location management with daily operations including SOX compliance, delivery process and liability release
Assists with payroll
Prepares for funeral services by preparing sign-in books, ensuring veteran’s paperwork is completed, and assisting professional funeral staff as directed
Conducts blind checks
Assists with MEM preparation and service materials
Monitors and follows up on marker orders; tracks memorial orders
Maintains Dignity for Excellence location book where applicable
Acts as backup to Receptionist
May design and manage MEMs including monuments and markers
May maintain location website to include accuracy of obituaries, service information, etc.
Communicates client family’s needs promptly and accurately to the appropriate staff member.
Conveys a sense of concern and empathy with client family members at all times.
Demonstrates a caring attitude when problems arise while calmly and efficiently bringing the situation to the attention of a staff member who can provide resolution
Responds to customer inquiries via telephone, internet and in person
Maintains professional and cooperative relationships with county clerk, medical examiner and physicians
Keeps accurate records
Performs other duties as assigned
Requirements & Qualifications:
- High School or GED equivalent
- None required
1 - 2 years’ experience in an office clerical or customer service capacity required
Experience working in a customer-focused and fast-paced professional environment required
Knowledge, Skills & Abilities:
Working knowledge of office equipment including computers, calculators, copiers, printers, and fax machines at a level consistent with experience
MS Office Suite experience is highly desirable
Good verbal and written communication skills
Strong organizational skills
Basic mathematic skills
Ability to apply common sense understanding to carry out written or oral instructions
High level of compassion and integrity
Problem solving skills
Ability to multi task and set priorities
Ability to maintain confidentiality
Who we are. What we do.
We’re more than North America’s largest provider of funeral, cremation and cemetery services. We are mothers, fathers, sisters, brothers, sons and daughters who are devoted to the communities where we live and work. We are more than 20,000 dedicated individuals who provide caring assistance to families in need, honor veterans and public servants and deliver lifesaving programs to help keep children and seniors safe.
We operate under the umbrella of the Dignity Memorial network of 1,800 funeral homes and cemeteries. Dignity Memorial providers care for more than 300,000 families each year and understand the importance of thoughtful, personalized arrangements. We believe creating meaningful ways to pay tribute to a loved one begins with compassion and is shaped by the understanding that each life is truly unique. For us, there is no greater responsibility than honoring and preserving the story of one’s life.
Health benefits (medical, dental, vision, life)
401K Retirement Savings Plan with company match
Vacation and sick time
Funeral discounts, and more
SCI offers advanced on-line training resources, career advancement opportunities in the largest organization in the industry, attractive benefits, and a wonderful community to serve with plenty of culture and personality. For additional information regarding our company, please visit our corporate site at.
As used herein, “SCI” refers to Service Corporation International and its affiliated companies.
Equal Opportunity Employer, M/F/D/V
Associate Requisition ID Req.47344
# of Openings 1
Category (Portal Searching) Administration and Clerical
Job Locations US-MD-Baltimore