DISH Field Operations Supervisor in Baltimore, Maryland
DISH supports more than 150 DISH Network In-Home Services (IHS) offices that deliver DISH products and services to millions of customers across the country. The IHS organization encompasses thousands of talented, dynamic and driven employees who serve in roles including Technicians, Resource Planners, Analysts, Training and Quality Assurance Specialists and Management to deliver the industry's best products and services. DISH is changing the way people communicate and IHS is the face of that change to our customers!
The Field Operations Supervisor/Manager provides leadership and manages overall direction for the Field Service Technician team to ensure 100% customer satisfaction. We are looking for a leader with strong problem solving abilities, excellent interpersonal skills and a customer service focus.
As a Field Operations Supervisor/Manager you will be responsible for directing, coaching, and developing technicians to create a high performing team that delivers the best customer service possible. This highly rewarding position offers a very competitive starting salary plus the opportunity to earn generous bonuses based on the performance of your team. We provide a company vehicle, free DISH programming, paid training, and incredible opportunity for advancement.
Supporting new employees through training and future development
Demonstrating and coaching behaviors that ensure quality customer service
Training existing Installers/Technicians on changing processes, procedures and technologies.
Conducting on-site inspections to evaluate and coach team members regarding quality service and adherence to safety standards
Monitoring and coaching to improve team and individual performance
Managing fleet-related processes including vehicle maintenance and upkeep
Addressing escalated customer and/or employee issues
As a Field Operations Supervisor/Manager you must be able to lead and motivate a diverse team to achieve common goals. We are looking for a supervisor/manager with excellent communication skills, energetic leadership style, strong problem solving abilities, and effective conflict resolution skills.
High School diploma, college degree preferred but not required
A strong competency in leading, developing, mentoring, and coaching
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals. Ability to obtain an elevated understanding of processes, procedures and responsibilities performed by direct reports
Ability to write reports and correspondence. Excellent presentation, facilitation and communication skills
Willingness to work flexible hours, including weekends
Ability to obtain an elevated understanding of processes, procedures and responsibilities performed by direct reports
Ability to frequently lift and/or move up to 75 pounds, working in small spaces and/or various heights, work in all climates and safely operate a motor vehicle
Vacancy Name: 2017-40042
External Company Name: DISH Purchasing Corporation
External Company URL: http://www.dish.com/