White Lodging Operations Supervisor in Austin, Texas

Overall Responsibilities: To assist guests efficiently, courteously and professionally in Housekeeping and Food and Beverage related functions. To maintain high standards of service, and hospitality. To perform assigned tasks such as scheduling, and ensuring that all associates are maintaining high levels of customer service. Assist our Guests efficiently, graciously and professionally and responsible for the supervision, audit and organization of two functions. Ensure the staff is delivering the highest standards of service and hospitality. Responsible for supervising and training F&B personnel and maintaining our high standard of service and hospitality.

Essential Functions: - Provide accurate report of operations for the two departments responsible for, as requested.

  • Review occupancy forecast to ensure staffing schedule is appropriate.

  • Develop a thorough knowledge of hotel staff, room locations room rates, amenities and selling strategies.

  • Handle safe deposits by guests per established procedures.

  • Keep lobby and restaurant area clean and presentable.

  • Have a thorough knowledge of emergency and security procedures.

  • Know how to clean guestrooms to standards.

  • Open and close shift, make cash drops.

  • Ensure all credit cards, cash and change funds are balanced throughout each shift.

  • Inform management of any guests or systems related complaints or problems.

  • Communicate with incoming staff and management by logging pertinent information in the pass on log.

  • Keep maintenance informed of all maintenance needs.

  • Pass on guest lost and found inquiries to management

  • Must wear proper uniform and nametag at all times in accordance with the Standards of Appearance.

  • Must be able to cover any call-off shift as per proper chain of command.

  • Supervise all Food and Beverage department team members (servers, culinary, bartenders, bus attendants and other F&B service support) verifying that their workstations are stocked, neat and orderly.

  • Monitor cleanliness of work tables/area and walls of the appliances and equipment. Use designated and approved chemicals to ensure sanitary standards.

  • Ensure that all staff members have completed certification requirements for the two departments for which responsibility is assigned.

  • Interview applicants. Recommend job offers. Orientate and train new associates. Conduct ongoing training to increase job knowledge and skill level.

  • Complete administrative duties, which include inventory, scheduling, payroll, etc

  • Properly open and close shift, make cash drops in accordance with proper cash handling procedures.

  • Coach, counsel and train the associates to ensure that all work is handled correctly, and participate in disciplinary activities, when necessary. - - Present termination recommendations when deemed appropriate in accordance with published procedures and policies.

  • Ensures that all equipment is maintained in accordance with service standards.

  • Become certified in Sanitation and Food Handling as required by state.

  • Promote teamwork and associate morale. Schedules REX, RAPS and associate meetings.