Bazaarvoice Associate Operations Analyst in Austin, Texas

At Bazaarvoice, our vision is creating the world’s smartest network of customers, brands and retailers.

Each month, more than one-half billion consumers view and share authentic opinions, questions and experiences about tens of millions of products in our network. Our technology platform gives leading brands and retailers solutions that enable them to engage with consumers wherever they shop – online, in-store or on their mobile devices. Headquartered in Austin, Texas, Bazaarvoice has offices across North America and Europe.

Why join Bazaarvoice?

  • We’re committed to client success: There are over 5K brand and retail websites in the Bazaarvoice network. Our clients represent some of the world’s leading companies across a wide range of industries including retail, apparel, automotive, consumer electronics and travel.

  • We’re leaders in consumer-generated content: Each month, more than one-half billion consumers view and share authentic consumer-generated content, such as ratings and reviews, curated photos, social posts and videos, about products in our network. Last year, 135K reviews were submitted each day.

  • Our network delivers: Network analytics provide insights that help marketers and advertisers provide more engaging experiences that drive brand awareness, consideration, sales, and loyalty.

  • We’re a great place to work: We pride ourselves on our unique culture. Join a company that values passion, innovation, authenticity, generosity, respect, teamwork, and performance.

Bazaarvoice is looking for a Associate Operations Analyst. Also know as a Provisioning Specialist. The Provisioning Specialist is the individual directly responsible for setting up our clients entering the implementation process. We are looking for an individual who is disciplined and passionate about efficiency, digging into the details, and problem solving.

  • Positive, self-starter attitude with desire to exceed expectations and ability to work extended hours as required

  • Ability to complete the initial set up (i.e. provisioning) of our product for customers based on contract and SOW language

  • Ability to complete the initial set up of our projects for our Engagement Managers based on contract and SOW language

  • Ability to complete the termination of products based on contract language and direction received from the client’s BV representative

  • Willingness to dig into the details to ensure products and projects are set up correctly even when the details are ambiguous

  • Manages internal provisioning chat room and engages the appropriate Bazaarvoice team members to resolve questions and requests

  • Willingness to learn and maintain knowledge related to the role including, but not limited to, financial rules/regulations, product specifications, and contractual rules/regulations

  • Analyzes semi-complex to complex problems, identifies solutions and executes to solve with limited management oversight

  • Updates financial records in an accurate and timely fashion with necessary information and documentation

  • Maintains report(s) that identify assets to be provisioned, financial records to be updated

  • Attention to detail, highly organized, with an absolute focus on quality of work

  • Uses troubleshooting techniques and exercises good judgment in decision-making in order to routinely deliver provisioned products at all times

  • Responsible for identifying potential improvements to provisioning program that increase scalability, quality, and efficiency

  • Outstanding organization and problem solving skills as well as high attention to detail

  • Authorization to work in the US

  • Bachelor’s degree

  • Brings an attitude of winning

  • Leans into challenging situations

  • Embraces and seeks innovation

  • Exercises courage to take calculated risk

  • Builds collaborative relationships up, down, and across the organization

  • Is optimistic and looks for solutions

Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world’s smartest network of consumers, brands, and retailers.

Req ID: 2017-3849

External Company Name: Bazaarvoice, Inc.

External Company URL: http://www.bazaarvoice.com/